Customer Service Representative Mornings/mid shift jobs in United States
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Planet Fitness · 3 months ago

Customer Service Representative Mornings/mid shift

positionEdina, MN 55435
timeFull-time, Part-time
remoteOnsite
seniorityNew Grad, Entry Level

Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, seeking talented individuals to join their team. The Customer Service Representative is responsible for new member sales and delivering a superior level of customer service to members and guests, ensuring a positive member experience.

FitnessHealth CareTrainingWellness

Responsibilities

Greet/meet potential members, providing a great customer experience
Handle front desk related tasks:
Answering phone calls in a polite and friendly manner to assist with questions or concerns
Taking info calls and tours
Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed
Help maintain the neatness/cleanliness of the club

Qualification

Customer ServiceBasic Computer ProficiencyDiplomacyListeningProblem SolvingCommunication

Required

Honesty and good work ethic
Strong customer service skills
Basic computer proficiency
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift to 50 lbs. less than 30% of the time

Benefits

Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
Advancement Opportunities

Company

Planet Fitness

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Planet Fitness is a provider of fitness training programs and classes.
dateFounded in 1992
location
Newington, New Hampshire, USA
people-size501-1000 employees
web-link
http://www.planetfitness.com/

Funding

Current Stage
Public Company
Total Funding
$2.27B
Key Investors
Freeman SpogliAtlantic Street CapitalTSG Consumer Partners
2025-12-05Post Ipo Debt· $750M
2024-06-07Post Ipo Debt· $800M
2024-01-29Post Ipo Debt· $3.15M

Leadership Team

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Colleen Keating
Chief Executive Officer
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Brian Povinelli
Chief Marketing Officer
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Recent News

The Philadelphia Inquirer
A Malvern teen is launching free art classes for kids | Inquirer Chester County
2026-01-08
PR Newswire
PLANET FITNESS RECOGNIZED FOR EXCEPTIONAL CUSTOMER SERVICE
2026-01-07
Bizjournals.com Feed (2025-11-12 15:43:17)
Planet Fitness submits plans for new metro location
2026-01-06
Company data provided by crunchbase