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ComForCare Home Care (Raleigh, NC) · 4 months ago

Customer Service Representative - Front Desk Mornings 5am - 1pm

Watertown, SD 57201

Full-time

Onsite

New Grad, Entry Level

ComForCare Home Care is a leading provider in the home care industry, and they are seeking a Customer Service Representative to enhance member experiences at their fitness center. The role involves greeting members, handling front desk activities, and providing exceptional customer service to ensure a positive environment for all visitors.

Hospital & Health Care

Responsibilities

Arrive each morning to open the club promptly at 5am

Customer Service Representative greets members, prospective members and guests, providing exceptional customer service

Handle all front desk related activities including:

Answer phones in a friendly manner and assist callers with a variety of questions

Check members into the system

New member sign-up

Take prospective members on tours

Facilitate needed updates to member’s accounts

Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed

Assist in maintaining the neatness and cleanliness of the club

Qualification

Customer service backgroundBasic computer proficiencyPassion for fitnessUpbeat attitudePunctualityExceptional customer service skillsListening skillsDiplomacy in interactionsProblem solving

Required

Customer service background preferred

Basic computer proficiency

A passion for fitness and health

Upbeat and positive attitude!

Punctuality and reliability is a must

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations

Strong listener with the ability to empathize and problem solve

Demonstrate diplomacy in all interactions while using appropriate behavior and language

High School diploma/GED equivalent required

Must be 18 years of age or older