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Apria · 3 hours ago

Branch Coordinator - TELEWORK

Tampa, FL

Full-time

Onsite

Entry Level

$17.64/hr - $20/hr

2+ years exp

Apria Healthcare is dedicated to improving the quality of life for patients at home. The Branch Coordinator role focuses on supporting daily operations of the Branch Office and Branch Manager, ensuring effective communication with customers and handling various administrative tasks.

Health Care

Responsibilities

Work with Sales team, referrals and/or patients to gather missing documentation/information to meet insurance guidelines

Answers phone calls from customers to provide introductory information to new customers, determine the quickest, most effective ways to answer a customer’s questions, troubleshoot common issues with a product or service, work with the branch team and other departments to find appropriate resolutions, and escalate queries and concerns when necessary

Perform several processing duties for the Branch as necessary including, but not limited to creating and working with intakes, reviewing ACIS screens to assist customers; and confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, completing tasks in processing tools, monitoring faxes and performing data entry document triage

Perform post-delivery work order confirmation and data entry

Perform initial outbound calls, faxes, SMS texting to patients and referrals on receipt of orders

May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment as directed

Handle requests for audit/documentation purposes. May assist with document retrieval for billing purposes

Support overnight oximetry program

Collect credit card/billing information as needed

Assist with patient scheduling for delivery and pick up of equipment

Carry out filing, and faxing records on a routine basis

In addition to set up or return of equipment, may instruct patients, complete paperwork, explain insurance and out-of-pocket expenses, handle payments

May perform outbound customer satisfaction calls to patients and referrals

Order inventory or office supplies

Performs other duties as required

Qualification

Customer relationsMicrosoft OfficeOrganizational skillsMulti-taskingProblem solvingPhone skillsBasic MathBilingualInterpersonal skills

Required

Meets company minimum standard of Background Check

High school diploma or GED is required

At least two years related experience in an office environment is preferred

Good organizational skills

Strong customer relations/problem solving

Strong phone skills

Strong interpersonal and teamwork skills

Ability to multi-task effectively

Ability to communicate effectively via phone using technology software electronically

If participating in coordination, delivery, function testing or downloads of respiratory equipment, all applicable competency testing must be completed prior to conducting those activities

Microsoft Office programs

Basic printing/faxing/scanning

English (reading, writing, verbal)

Basic Math Skills