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Rainbow Restoration · 5 months ago

Operations Manager

Longmont, CO 80501

Full-time

Onsite

Mid Level

Rainbow Restoration is a home restoration and cleaning service company established in 1981, with a mission to improve the lives of its customers and employees. The Operations Manager will facilitate the delivery of services, manage operations functions, and maintain quality and customer satisfaction while leading staffing and development efforts.

ConstructionProfessional ServicesReal EstateService Industry

Responsibilities

Create repeat customers by exceeding their expectations for quality and delivery of disaster restoration and cleaning services

Meet or exceed company targets for client/customer satisfaction and quality ratings

Meet or exceed company targets for COGS and Direct Labor cost performance

Meet or exceed company targets for cash flow

Maintain production capacity through adequate staffing, equipment, and supplies management

Prepare the annual Operations budget as part of the business planning process

Maintain efficient and accurate flow of production documentation from the field to administration

Develop strategic goals and business objectives for the Operations function

Hire, train, develop, discipline, and discharge Operations employees

Determine requirements and execute the evaluation process for subcontractors

Track the financial, and overall, performance of individuals, jobs, and production departments

Maintain appropriate inventory of production supplies and materials

Schedule and oversee maintenance and repairs to all production equipment and vehicles

Facilitate the smooth transition of management succession within the Operations function through assessment, training, and development of the operations staff

Provide seamless implementation of appropriate new technology as it pertains to the delivery of services

Assign new projects to Estimators and Project Coordinators

Negotiate with subcontractors and suppliers

Qualification

Operations managementStaff developmentBudget preparationInventory controlCustomer satisfactionTeam leadershipNegotiation skills

Required

Facilitate the timely and profitable delivery of all services while maintaining company standards for quality and customer satisfaction

Effectively manage the Operations function of the business which includes: staffing, training and development, documentation of work performed, inventory control, equipment purchases and maintenance, record keeping, and employee relations

Assist in maintaining market leadership through rigorous recruiting and hiring, staff development, and business process improvement