Clarkson Eyecare · 4 months ago
Office Manager
Hazlet, NJ
Full-time
Onsite
Mid LevelClarksoneye Care is focused on providing an exceptional patient experience and is seeking an Office Manager to lead their retail operations. The Office Manager will be responsible for achieving sales and profitability targets while managing team member support, training, and overall office efficiency.
Health CareMedicalMedical DeviceWearables
Responsibilities
Direct and execute the overall sales and profitability of an individual office location through the effective execution of Total Patient Experience (TPE)
Develop and maintain a good working relationship with doctor/doctors associated with office location and serve as liaison between doctor and office team
Develop maximum productivity through team member training and development, proper scheduling, and overall office efficiency
Human Resource Management: Recruitment, selection, training, coaching, and development of team members to include coaching of KPI scorecard results
Conduct performance reviews and compensation evaluations for the office team
Enforce all corporate policies and procedures. Responsible for all aspects of supervision
Implement, manage and reinforce TPE in an effort to enhance the customer experience. This includes: prompt greetings, professionalism, selling standards to include the 'Quality inspections'
Exercise judgment and utilize tools to achieve revenue and EBITDA growth
Provide guidance and coaching on optical equipment, proper medical chart handling, insurance and billing, frame and contact lens selection, policies and procedures, and computer software
Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way
Maintain facility to corporate standards including building, equipment, parking lot and grounds as well as safety rules, HIPPA & OSHA requirements, hazardous material handling and waste disposal
Monitor and enforce Company cash handling policies and procedures to include petty cash as outlined by Accounting, and submit required financial documents accurately and on schedule
Execute day-to-day operations of the office by ensuring the following is completed: Team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training
Adhere to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service
Performs other duties that may be necessary or in the best interest of the organization
Qualification
Required
High School or GED
Licensed Office Manager will possess a State Optician's License for states where required by the company
Previous optical management experience preferred
Industry related experience will be beneficial
Associates or Bachelor's degree in Business Administration or Healthcare Management preferred
Favorable result on background check as required by state
Professional in appearance and actions
Logical and Critical thinking skills
Customer-focused with excellent written, listening and verbal communication skills
Enjoys learning new technologies and systems
Detail oriented, professional attitude, reliable
Exhibits a positive attitude and is flexible in accepting work assignments and priorities
Meets attendance and tardiness expectations
Ability to work various days and hours as needed by the business
Management and organizational skills to support leadership
Ability to follow or provide verbal and written instructions with excellent grammar and spelling skills to avoid mistakes or misinterpretations
Interpersonal skills to support customer service, functional, and team mate support
Able to communicate effectively in English, both verbally and in writing
Ability for basic to intermediate problem solving, including mathematics
Basic to intermediate computer operation
Proficiency with Microsoft Excel, Word, and Outlook
Specialty knowledge of systems relating to job function
Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines
Directly supervises team members within assigned office
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
Responsibilities include participation in interviewing, hiring, and training team members, planning, assigning, and directing work; appraising performance, rewarding and disciplining team members, addressing complaints and resolving problems
Preferred
Previous optical management experience preferred
Associates or Bachelor's degree in Business Administration or Healthcare Management preferred
Company
Clarkson Eyecare
Clarkson Eyecare provides eye care services in Eastern Missouri and Southern Illinois.
Founded in 1979
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2015-04-06Private Equity
Leadership Team
Joe Fink
CIO
Recent News
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