City of Copperas Cove, Texas ยท 3 months ago
Communications Operator
Copperas Cove, TX
Full-time
Onsite
New Grad, Entry LevelThe City of Copperas Cove, Texas is seeking a Communications Operator to perform a full range of radio and telephone operational duties in a 24-hour facility. The role involves processing and prioritizing incoming calls for police, fire, and EMS assistance, as well as operating various communication systems and providing vital information to emergency personnel.
Responsibilities
Operates a multi-line telephone, computer aided dispatch console, 911 console, and TDD system for the deaf and hearing impaired
Determines and assigns the level of priority of calls and enters the data into a computer-aided dispatch system for radio dispatch purposes
Asks vital questions and provides pre-arrival information to police, fire, and emergency medical personnel
Works an assigned shift using judgement in deciding course of action, being expected to handle difficult emergency situations
Monitors and operates radio console and computer equipment
Receives and responds to a variety of emergency and non-emergency services and complaints
Asks questions to interpret, analyze, and anticipate the caller's situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies
Dispatches and coordinates the response of public safety agencies
Enters and modifies information into local, state, and national computer databases
Performs radio dispatch duties for Police and Fire Departments
Answers incoming 911 emergency calls
Coordinates dispatching of emergency police, fire, and other public safety equipment by receiving and transmitting radio traffic
Coordinates activities with other officers or departments as needed; exchanges information with officers in other law enforcement agencies, as needed and assigned
Inputs and retrieves computer data quickly. Utilizes teletype and/or computer to retrieve traffic, arrest and/or warrant information. Makes inquires, entries, modifications, and cancellations into the TCIC/NCIC computer as needed
Ensures all sources are checked for outstanding warrants on prisoners or when requested
Prepares letters, forms, and reports on computer keyboards as required
Processes non-emergency and emergency requests for service
Answers questions and provides information to the public by telephone and in person
Makes entries into automated record files
Maintains accurate, up-to-date files and logs
Communicates effectively with those contacted in the course of work
Attends training, conferences, and meetings to keep abreast of current trends in the field and obtain or maintain certifications; represents the Department in a variety of local, County, State, and other meetings
Uses good judgment in making decisions, in emergency and routine situations
May act as a police jailer as needed. May be required to perform search of prisoners
The employee must have the ability to work well with others and have a good/pleasant attitude
Perform other essential duties as required to achieve successful operations of the department
Must be able to follow directions
Regular and timely attendance is an essential job function
Serves as a member of various employee committees as assigned
Other duties as assigned
Qualification
Required
Graduation from high school or equivalent
Must be able to type 35 WPM
Must possess a valid Texas Driver's License by date of hire
Must pass required training program
Must attend and pass TCOLE training for Police Communications within twelve (12) months of employment
Ability to work effectively with the public, outside agencies, and other employees
Must be able to follow directions
Ability to make sound independent judgments during stressful situations
Ability to prioritize duties and maintain the standards required for the performance of duties
Ability to communicate effectively orally and in writing
Ability to exercise confidentiality
Skilled in general office duties and utilize modern office equipment, computer, software, TDD, telephone, and keyboard
Understanding of jurisdictional boundaries, as well as thoroughfares, landmarks, parks, schools, and public buildings within the jurisdiction
Company
City of Copperas Cove, Texas
One City - One Team, Better Together!
Founded in 1878
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase