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QualTek · 3 months ago

Director of Data Centers - Mission Critical Services

Blue Bell, Pennsylvania

Full-time

Onsite

Director/Executive

10+ years exp

InfraServices is a mission-driven team delivering critical telecommunications and recovery solutions, seeking a Director of Data Centers - Mission Critical Services. In this role, you will lead large-scale deployments, oversee operations, and ensure customer satisfaction while driving strategic initiatives and continuous improvement across the organization.

Communications InfrastructureProfessional ServicesTelecommunications

H1B Sponsor Likely

Responsibilities

Lead multiple program opportunities and deployments across data center and central office projects

Serve as the primary customer-facing operations leader, ensuring exceptional customer service, responsiveness, and satisfaction

Source, staff, and manage large technical teams while ensuring SLA compliance

Ensure compliance with safety standards, regulatory requirements, and customer-specific protocols across all operations

Oversee budget planning, forecasting, and capacity management

Oversee resource allocation and utilization, ensuring optimal deployment of personnel, equipment, and materials

Coordinate with cross-functional teams including estimating, sales, and project management

Manage vendor and subcontractor relationships to ensure alignment with Company standards, budgets, and timelines

Monitor project delivery metrics and KPIs to track performance and identify opportunities for continuous improvement

Develop and implement standard operating procedures (SOPs) tailored to mission critical environments (data centers, central offices, etc.)

Drive operational improvement initiatives and ensure best practices are implemented

Champion innovation and technology adoption to enhance efficiency, safety, and reliability in mission critical operations

Provide leadership and mentorship to project teams

Other duties as assigned

Carries out supervisory duties in accordance with the Company’s objectives, policies, and applicable laws. Responsibilities may include, but are not limited to, planning, assigning, and directing work, interviewing, hiring, training, evaluating performance, rewarding and disciplining employees, addressing employee concerns, and partnering with Human Resources to resolve escalated employee matters

Qualification

Operations leadershipData center managementSLA complianceProject managementBudget managementVendor managementData analysisCross-functional collaborationMicrosoft OfficeCustomer relationship managementAnalytical skillsLeadership skillsStrategic thinkingCommunication skillsProblem-solving

Required

Bachelor's degree in a relevant field from an accredited four-year college or university

Ten years of operations leadership in data center or mission-critical infrastructure

Proven ability to manage nationwide or multi-site operations and large technical teams

Demonstrated track record of successfully delivering high-value, high-stakes projects on time and within budget

Previous P&L or division level budget ownership

Strong understanding of SLA compliance and quality management

Experience building operational frameworks, SOPs, and best practices

Experience with cross-functional collaboration in sales, estimating, and project management

Experience negotiating and managing large vendor and subcontractor contracts

Computer and Microsoft Office proficiency

Strong knowledge of data center and critical infrastructure systems

Proficiency in project management software

Proficiency with and/or the ability to quickly learn the organization's ERP system

Working knowledge of OSHA standards, NFPA codes, and other regulatory frameworks

Proficiency with data analysis tools and dashboards for tracking KPIs and operational performance

Ability to evaluate and implement emerging technologies to improve operational efficiency and reliability

Exceptional leadership and team development skills with the ability to inspire and motivate large technical teams

Strong customer relationship management and negotiation skills

Strategic thinker with proven ability to align operations with broader business objectives

Highly analytical and results oriented, with the ability to drive operational performance and efficiency

Excellent written and verbal communication skills with the ability to present to executives, customers, and field teams

Problem-solving mindset with agility in dynamic, high-pressure environments

Experience with employee relations, team development, and performance management

Must be able to pass pre-employment screening that includes background and drug testing

Must have a valid driver's license and a driving record that meets Company requirements

Ability to travel nationwide up to 50% of the time as required for project oversight and customer meetings

Ability to walk construction sites, data center facilities, including climbing stairs and navigating uneven surfaces

Must be able to lift up to 25 lbs. occasionally (e.g., documents, equipment samples, laptops, etc.)

Ability to sit and work at a computer workstation for extended periods (6–8 hours per day)

Comfortable working in varied environments, including office settings, outdoor job settings, and mission-critical facilities with strict safety protocols

May be required to work irregular or extended hours, including evenings and weekends, depending on business needs

Benefits

Medical, Dental, & Vision Benefits: We've got your health covered.

Short- & Long-Term Disability Benefits: Protection when you need it most.

Company Paid Basic Life Insurance: Additional voluntary benefits are available.

Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.

Flexible Spending Accounts: Manage your finances with flexibility.

Employee Assistance Program (EAP): Support when life throws challenges your way.

401(K) with Company match: Building your financial future with us.

Paid Time Off, Paid Sick Time, & Company Holidays: Achieving that work-life balance.

Paid Parental Leave: Supporting your family is our priority.

Employee Referral Program: Share the opportunities and reap the rewards.

Company Discount Program: Enjoy savings on everyday expenses.

Legal Assistance: Affordable legal support for employees.

Company

QualTek

From 5G implementation to green energy, QualTek is ready for whatever the world needs.

Founded in 2012

King Of Prussia, Pennsylvania, USA

1001-5000 employees

http://qualtekservices.com

H1B Sponsorship

QualTek has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (4)