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WHOOP · 2 days ago

Senior Manager, Learning & Training – Membership Services

United States

Full-time

Remote

Mid, Senior Level

$85K/yr - $125K/yr

5+ years exp

WHOOP is on a mission to unlock human performance and healthspan. They are seeking a Senior Manager, Learning & Training to lead a global team of Training Specialists, develop and execute a best-in-class L&T roadmap, and directly impact onboarding, ongoing education, and support team performance.

Consumer ElectronicsFitnessSportsWearablesWellness

Responsibilities

Own and execute the Learning & Training roadmap for Membership Services, aligning with operational goals and driving measurable improvements in key performance indicators such as time-to-proficiency, QA scores, CSAT, and reopen rates

Lead and develop a high-performing team of global Training Specialists, establishing clear team rhythms, role clarity, and growth paths that foster both team effectiveness and professional development

Design and scale onboarding programs and continuous learning experiences that are globally consistent, role-specific, and deeply aligned with member-centric service delivery

Partner cross-functionally with MS Operations, QA, and Knowledge Management to translate performance data into impactful, timely training interventions

Launch and expand continuing education initiatives, including refreshers, microlearning, and on-demand training, to support upskilling and adaptability

Collaborate with internal stakeholders to ensure new processes, tools, and product launches are supported with clear and engaging training experiences

Lead the quarterly reporting of L&T’s business impact and training effectiveness, proactively identifying areas of improvement and scalability across shifts and regions

Champion a culture of continuous learning and excellence within Membership Services

Qualification

Training program designData analysisLeadership experienceCross-functional collaborationCommunication skillsPassion for educationAI tools proficiencyOrganizational skills

Required

5+ years of experience in training, enablement, or learning & development, with at least 2 years in a leadership or people management capacity

Proven ability to design, scale, and measure learning programs that improve performance in customer experience, support, or operations environments

Skilled facilitator with strong written and verbal communication abilities, capable of engaging learners across different regions and experience levels

Strong analytical mindset and experience using data to inform training strategies and track progress against KPIs

Highly organized and self-directed, with a track record of delivering high-quality work in fast-paced and dynamic environments

Experience collaborating cross-functionally with operations, QA, and product teams

Deep passion for empowering frontline teams and driving member experience through effective education

Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions