IDEXX · 22 hours ago
ServiceNow Application Analyst, ITOM, CMDB
United States
Full-time
Remote
Mid Level
$90K/yr - $100K/yr
3+ years expIDEXX is a leader in innovation across various industries, and they are seeking a ServiceNow Application Analyst focused on IT Operations Management and Configuration Management Database. The role involves maintaining and optimizing the CMDB, ensuring its accuracy and reliability while collaborating with various stakeholders to drive operational excellence.
BiotechnologyHealth CareLivestockVeterinary
Hiring Manager
Holly LeBlanc
Responsibilities
Monitor and maintain the ongoing health, accuracy, and completeness of the CMDB, ensuring it meets organizational standards and stakeholder needs
Perform day-to-day operational tasks, including data quality reviews, reconciliation, CI lifecycle management, and exception handling
Identify, diagnose, and resolve issues impacting the CMDB, either independently or in collaboration with ServiceNow developers and other technical teams
Partner with stakeholders across IT, Security, and Service Management to understand their requirements and help translate them into actionable CMDB use cases
Work with data owners and process managers to enforce proper CI ownership, data stewardship, and process adherence
Support ServiceNow discovery, integration, and automation processes to ensure accurate and timely CI data population
Provide guidance and training to stakeholders on CMDB best practices, data consumption, and reporting
Assist with audits, compliance reviews, and reporting related to CMDB data quality and configuration management processes
Document processes, procedures, and knowledge articles to support operational continuity and CMDB maturity
Qualification
Required
3-5+ years of hands-on experience supporting and maintaining a ServiceNow CMDB in a large, complex IT environment
Strong understanding of CMDB data models, CI lifecycle, discovery, reconciliation, and data quality management
Experience with day-to-day CMDB operations, including troubleshooting, issue resolution, and stakeholder engagement
Familiarity with ServiceNow ITOM modules (e.g., Discovery, Service Mapping) and integration points
Excellent analytical and problem-solving skills, with keen attention to detail and data accuracy
Ability to communicate technical concepts to both technical and non-technical audiences
Experience partnering with IT, Security, and Service Management teams to deliver business value through CMDB insights and capabilities
Preferred
Basic scripting or workflow automation skills (JavaScript, Flow Designer, or similar), a plus but not required
Benefits
Opportunity for annual cash bonus
Health / Dental / Vision Benefits Day-One
5% matching 401k
Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!
Company
IDEXX
10,000+ people, one global focus - enhancing the health and well-being of pets, people, and livestock We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job.
10001+ employees
H1B Sponsorship
IDEXX has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (18)
2023 (20)
2022 (28)
2021 (21)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
unknown1991-06-21IPO
1984-01-01Seed
Leadership Team
Sharon Underberg
Executive Vice President, General Counsel and Corporate Secretary
Angie DeRusha
Director Global Marketing Strategy
Recent News
2026-01-03
Venrock
2025-12-05
Company data provided by crunchbase