GlossGenius · 3 days ago
IT Support Engineer
New York, NY
Full-time
Hybrid
Mid Level
$95K/yr - $115K/yr
3+ years expGlossGenius is building an ecosystem enabling entrepreneurs to succeed by offering a range of business management tools. As an IT Support Engineer, you will provide exceptional customer service and technical support to employees, ensuring they have the necessary tools and resources while identifying and implementing technology solutions for operational efficiencies.
FinTechMobile AppsSaaS
Responsibilities
Deliver top-tier customer service by efficiently resolving hardware and software issues based on existing IT and Security processes
Manage the full employee lifecycle, including equipment deployment, account creation, and software management for both onboarding and offboarding
Provide user support for issues through our full suite of technology: Apple hardware and software, Google Workspace, and a large portfolio of SaaS applications
Field access requests and maintain proper access to internal tools and resources through time
Maintain and support conference room equipment to ensure seamless collaboration across our hybrid work environment
Drive greater efficiency for our hybrid team through evaluating and implementing new tooling, as well as optimizing the use of existing systems
Collaborate with cross-functional teams to identify opportunities where AI can enhance employee productivity and the overall digital workplace experience
Serve in an on-call capacity and assist in production issues when necessary
Qualification
Required
A minimum of 3 years of experience in an IT support role, with at least 1 year in an in-person environment
Proven experience with Mac OS and Google Workspace, including troubleshooting common issues
Solid understanding of IT fundamentals and data security practices, with a security first mindset
Familiarity or proficiency with AI tools and concepts for enhancing productivity and digital workplace experiences
Experience installing and supporting conferencing equipment
Proficiency in a command line environment such as bash or zsh
Preferred
Experience maintaining or managing users and applications in Okta or other IAM Platforms
Experience administering Jira
MDM experience with Jamf, Kandji or other Mac-focused MDMs
Some scripting or programming experience
Benefits
Flexible PTO
Competitive health & dental insurance options, with premiums partially covered by GG
Fertility and adoption benefits via Carrot and Kindbody
Generous, fully-paid parental leave policy
401k benefit - employees are eligible to contribute starting day 1 of employment
Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses
Pre-tax commuter benefits
Dependent Care FSA
Home office support
Company
GlossGenius
GlossGenius is a vertical SaaS platform for small business owners across the salon and studio space.
51-200 employees
H1B Sponsorship
GlossGenius has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (2)
2023 (4)
Funding
Current Stage
Growth StageTotal Funding
$70.62MKey Investors
L CattertonBessemer Venture Partners2048 Ventures
2023-07-27Series C· $28M
2022-09-27Series B· $25M
2021-11-16Series A· $16.4M
Leadership Team
Danielle Cohen-Shohet
CEO & Founder
Recent News
2025-01-02
Gunderson Dettmer Stough Villeneuve Franklin & Hachigian, LLP - Gunderson Dettmer Advises Imaginary Ventures in its $25 million Series B
2024-12-06
Company data provided by crunchbase