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ElevenLabs · 2 weeks ago

Customer Success - United States - Commercial

New York, United States

Full-time

Hybrid

Mid, Senior Level

3+ years exp

ElevenLabs is a research and product company defining the frontier of audio AI. The role involves partnering with enterprise customers to build and deploy conversational agents, guiding them through best practices, analyzing performance data, and driving revenue growth through expansion opportunities.

Artificial Intelligence (AI)Content CreatorsDeveloper APIsGenerative AI

Responsibilities

Partner directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform

Advise on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments

Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems

Analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale

Own expansion outcomes across a defined portfolio of enterprise accounts

Identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment

Qualification

Customer SuccessB2B SaaSAI agentsAPI IntegrationsAnalytical skillsAudio AI experienceProblem-solvingCommunication skillsInterpersonal skills

Required

3-5 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products

Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals

Familiarity and experience with building and deploying AI agents

Familiarity and experience with API Integrations, and comfort and knowledge with navigating SDKs

Proven experience driving revenue outcomes

Excellent problem-solving, technical, and analytical skills to address customer needs and concerns

Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization

Preferred

Experience in audio AI space

Benefits

Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.

Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.

Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.

Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.

Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.