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AIG · 2 days ago

GenAI User Experience Researcher

Atlanta, GA

Full-time

Onsite

Senior Level

5+ years exp

AIG is a leading global insurance organization that is investing in a new Generative AI team to explore innovative applications of artificial intelligence in insurance. As a GenAI User Experience Researcher, you will lead research initiatives to gather user insights, collaborate with cross-functional teams, and present findings that inform product strategy and design.

BankingFinancial ServicesInsurance

H1B Sponsor Likely

Responsibilities

Lead and execute comprehensive research initiatives in the GenAI product space using “mixed methods” of qualitative and quantitative research approaches to gain a comprehensive understanding of user experiences

Synthesize complex research data into actionable insights that inform product strategy and delivery

Work with Product Design Strategists, Designers, and Product Leaders to deeply understand the needs of our user base to identify opportunities to address those needs through innovative solutions

The presentation to research findings to product leadership and key stakeholders

Communicating insights through the creation of experience maps, user journeys, service blueprints or similar visualization to communicate the customer context

Collaboration with product and data sciences teams to develop measurement frameworks that measure product value on an ongoing basis

Facilitation of various workshop formats to support research planning and discovery, insights synthesis, co-creation, and stakeholder alignment

Sharing subject matter expertise to regularly enhance product training and team skills development

Qualification

UX researchQualitative researchQuantitative researchFigmaRapid experimentationAgile methodologiesData analyticsCollaborationTime managementProblem-solvingCommunication skills

Required

5+ year of experience designing and conducting UX research in a digital product organization

Demonstrated expertise in both qualitative and quantitative research methodologies

Experience with rapid experimentation and prototyping

Excellence in research synthesis and the compelling presentation of findings

Track record of influencing product decisions through research insights

A deep working knowledge of Figma and the ability to fully leverage the platform for UX research and associated deliverables

Experience delivering insights to inform feature prioritization aligned to user needs, commercial, and strategic priorities

Experience with industry standard UX tools and data analytics methods required for analysis

You are collaborative and have experience working with cross-functional product teams

Experience working with agile at scale development methodologies

Ability to excel in a fast-paced, service-oriented environment through excellent time management skills

You are self-motivated with a strong capacity for independent initiative and creative problem-solving

You can demonstrate strong written and verbal communication skills to convey thought leadership and influence senior executives

Preferred

You have experience in financial services or insurance

You have experience conducting research for enterprise grade software platforms

You are passionate about innovation and new technologies, specifically the use GenAI in the UX research discipline

Benefits

Total Rewards Program

Health, wellbeing and financial security

Professional development

Company

AIG

Glassdoor3.7

AIG is a global insurance company providing insurance products to support clients in business and in life.

Founded in 1919

New York, New York, USA

10001+ employees

https://www.aig.com/

H1B Sponsorship

AIG has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (2)

2023 (4)

2022 (23)

2021 (5)

2020 (13)