Arkose Labs · 4 days ago
Technical Account Manager (Remote OK)
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expArkose Labs is dedicated to protecting consumers from online spam and abuse through innovative technology solutions. As a Technical Account Manager, you will foster strategic relationships with enterprise customers, guiding them through implementation and ensuring alignment with their goals while driving adoption and growth.
Cyber SecurityFinTechFraud DetectionNetwork SecuritySecuritySpam Filtering
Responsibilities
Serve as the strategic partner and primary point of contact for enterprise customers
Lead technical discovery and intake calls independently—understanding customer architectures, web applications, and cloud stacks
Guide customers through implementation, optimization, and best practices without needing constant engineering support
Manage executive relationships and influence stakeholders to adopt recommendations
Ensure alignment with customer goals, drive adoption, and proactively mitigate churn risk
Identify and pursue expansion opportunities in collaboration with sales
Deliver insights and communicate value through reporting, consultation, and thought leadership
Leverage industry knowledge to tailor guidance to customer needs
Qualification
Required
8+ years in Customer Success, Technical Account Management, Solution Consulting or related technical client-facing roles
Strong understanding of web applications, cloud infrastructure, and modern development stacks (HTML, JavaScript, APIs)
Ability to confidently lead technical conversations and troubleshoot issues
Executive presence with excellent communication, relationship management, and consultative skills
Background in SaaS, cybersecurity, or financial services is a strong plus
Preferred
Bachelor's degree in Computer Science, MIS, Engineering, or its equivalent
Background in customer-facing cybersecurity
Benefits
Competitive salary + Equity
401k plan
Robust benefits package- 85% medical, dental, vision coverage for employees and 75% for dependents
Flexible PTO
Life insurance coverage
Short and Long Term Disability Insurance paid by the company
Generous nationwide parental leave policy
Amazing discounts program
Wellbeing package including mental health and gym discounts
Flexible working hours to support personal well-being and mental health
Employee Assistance Program
Company
Arkose Labs
Arkose Labs protects enterprises from cybercrime and abuse.
201-500 employees
H1B Sponsorship
Arkose Labs has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (8)
2023 (8)
2022 (8)
2021 (5)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$106.47MKey Investors
SoftBank Vision FundSony Innovation FundM12 - Microsoft's Venture Fund
2021-05-11Series C· $70M
2021-02-04Series Unknown
2020-03-24Series B· $22M
Leadership Team
Kevin Gosschalk
Founder and CEO
Recent News
Help Net Security
2025-11-18
globalventuring.com
2025-11-08
2025-11-05
Company data provided by crunchbase