Product Support Representative jobs in United States
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Monroe Tractor & Implement Co. ยท 3 months ago

Product Support Representative

positionCanandaigua, New York, United States
timeFull-time
remoteOnsite
seniorityMid Level
money$35K/yr - $45K/yr

Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 70 years of experience servicing the northeastern US. The Product Support Representative (PSR) is responsible for establishing long-lasting customer relationships while providing parts and service support to ensure customer satisfaction. This role requires strong communication skills and a commitment to resolving customer issues effectively.

AgricultureReal Estate

Responsibilities

Assist customers by asking questions and listening carefully to their responses
Explain product performance, application, and benefits to customers
Resolve customer product issues
Address any customer complaints or concerns and come up with acceptable solutions
Successfully increase profit and productivity in parts and service market shares

Qualification

Heavy equipment experienceSales experienceCustomer service skillsComputer technology skillsIndependent work ethicTeamworkCommunication skillsTime management

Required

Prior experience in the heavy equipment construction and/or agriculture industry
Previous sales experience is required
Strong independent work ethic
Able to work within a team environment to achieve individual as well as branch goals
Excellent customer service skills to develop and maintain good working relationships with all customers and co-workers
Clear and concise communications
A strong sense of urgency, managing time well
Proficient computer technology skills to utilize company-authorized software, internet, email, etc

Benefits

Medical, Dental & Vision Insurance
401K Plan + Match
Competitive Paid Time Off Policy
Short/Long Term Disability
Family-owned and operated
Annual Reviews
Generous Incentive Plans
Frequent Industry Training

Company

Monroe Tractor & Implement Co.

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Monroe Tractor & Implement Co. is a machinery company providing construction and farming equipment sales services.
dateFounded in 1951
location
Adams Center, New York, USA
people-size201-500 employees
web-link
http://monroetractor.com

Funding

Current Stage
Growth Stage

Leadership Team

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Karen Long, CPA
Assistant CFO
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Company data provided by crunchbase