Children's Hospital of Philadelphia · 3 months ago
AVP - Epic Applications
Philadelphia, PA
Full-time
Onsite
Director/Executive
$100K/yr - $375K/yr
15+ years expChildren’s Hospital of Philadelphia (CHOP) is dedicated to advancing pediatric care and innovation. They are seeking an Associate Vice President (AVP) for Epic Applications to lead the strategic vision and operational excellence of CHOP's Epic portfolio, ensuring seamless integration and optimal performance across clinical, operational, and research domains.
Child CareHealth CareHospitalMedicalNon Profit
Responsibilities
Set and execute the Epic applications strategic roadmap in alignment with the organization’s clinical, operational, and digital transformation goals
Lead enterprise-wide Epic optimization and innovation initiatives, including value-based care models, population health strategies, and patient access improvements
Serve as a key contributor to the enterprise digital strategy, working closely with executive leaders to identify areas where Epic can enable quality improvement, cost reduction, and operational efficiency
Anticipate industry trends and regulatory requirements, proactively assessing the impact of evolving federal, state, and payer mandates (e.g., interoperability, price transparency, TEFCA) on Epic capabilities and readiness
Evaluate and champion emerging Epic tools and functionality (e.g., ambient documentation, AI/ML in Epic), determining fit and readiness for enterprise adoption
Lead Epic-related governance and strategic decision-making bodies, including the CHOP Epic Executive Committee. Establish transparent prioritization frameworks and cross-functional stakeholder alignment
Promote data-driven decision making by ensuring the Epic application infrastructure supports enterprise analytics, reporting, clinical decision support, and quality measurement initiatives
Collaborate on business development and strategic partnerships, such as Epic Community Connect programs, ACO affiliations, or shared EHR platforms with regional health partners
Ensure technology scalability and sustainability by aligning Epic investments with business and clinical growth plans, and new care delivery models (e.g., home health, retail care, telemedicine)
Position CHOP as an Epic leader by heading the Epic Ascend Program to ensure that CHOP is staying current with a goal of implementing over 80% of Epic’s new functionality
Foster a culture of digital innovation and transformation within the Epic applications team and across clinical and business departments by encouraging ideation, co-design with users, and agile implementation approaches
Implement and maintain CHOP Epic Standards to promote the use of Epic Foundational workflows, standard build, and ongoing maintenance and clean-up of CHOP’s Epic environments
The Associate Vice President, Epic Applications, is accountable for building and sustaining a high-performing, future-ready workforce that delivers excellence in Epic application support and innovation
Proactively recruit, onboard, and retain top-tier Epic professionals by fostering relationships with academic programs, certification bodies, and peer institutions. Identify future leaders and build internal career pathways that encourage growth and long-term engagement
Ensure 100% Epic certification for required roles, while investing in ongoing training for emerging Epic functionality, agile delivery, leadership development, and interoperability. Set clear expectations for technical proficiency and functional knowledge across all team members
Set transparent goals and performance metrics at the individual and team level. Use regular feedback, check-ins, and recognition programs to celebrate progress, drive ownership, and reinforce commitment to quality, service, and innovation
Build a team culture where diverse perspectives are valued and psychological safety is prioritized. Ensure team members have access to tools, flexibility, and wellness resources to thrive personally and professionally
Use demand management, workforce planning, and agile staffing models to allocate team resources efficiently across operational support, upgrade cycles, project delivery, and innovation workstreams. Balance velocity with sustainability
Encourage open communication, knowledge-sharing, and collaboration across the team and with partners throughout CHOP. Model transparency and build trust by aligning actions to values and creating shared ownership of outcomes
Ensure optimal performance, maintenance, and availability of all Epic modules across inpatient, outpatient, revenue cycle, access, and ancillary systems
Lead governance, change management, and intake processes for Epic application changes and projects
Manage the Epic upgrade cycle and coordinate integration with third-party solutions
Sponsor/lead cross-functional and Enterprise-wide clinical and technology projects that transform the organization to enhance patient care, financial stewardship and user efficiency. Effectively and regularly communicate with key stakeholders, timelines, decisions, and budget implications. Manage small to multi-million-dollar project budgets
Adeptly lead change and transforms teams, is adaptive to changing organizational needs, and supports teams in proactively developing new skill sets to support business needs
Develop and regularly communicate performance metrics (dashboards, key indicators, etc.) to relevant clinical and business leaders regarding activities within responsibility areas
Lead and enforce effective change management processes to ensure the successful use and adoption of new tools and processes
Able to review problems presented by organizational teams to produce clear scope and charters for projects. Estimate resources and suggest technical solutions resulting in formulated projects with budget estimates
Coordinate with clinical and operational leadership to ensure relevant decisions are timely and effective. Implement agreed-upon program methodologies and tools, providing leadership and influence over the selection and implementation of those tools
Coordinate within Digital and Technology Services to develop comprehensive, quality architectures, methodologies, standards, and strategies to support implementation and ongoing operations
Ensure current, accurate documentation to support the operation and maintenance of the systems and related training
Establishes service level agreements with customers and operational level agreements with other service units
Proactively develop and create communication strategies and methods to effectively convey information, provide governance and oversight, and facilitate efficient decision-making
Develop and lead presentations for audiences such as CHOP executives, Clinical and Operational leadership teams, etc. Continually assess current methods and strategies
Develop and implement new options to meet evolving communication needs
Lead and support the timely communication to the CHOP community regarding all areas of responsibility. Use existing CHOP vehicles to effect desired results (Leadership briefing, Governance bodies, Town Halls, etc.)
Lead and/or participate in appropriate meetings, including governance, program/project executive sponsors, steering committees, and other targeted committees, etc., to achieve desired objectives
Work closely with all other DTS Team members, including Informatics and patient experience, to ensure that all Epic functionality is supported and included in strategic and operational plans
Participate and provide input into the strategic budget, annual IS Budget process, and capital budget
Develop and manage multimillion-dollar Epic application budgets, forecasts, and vendor contracts
Oversee management of the cost center using designated financial and variance reporting
Participate in vendor contract discussions and negotiations
Manages vendors and contractors effectively
Ensures vendor is providing services as stipulated in our maintenance and service contract
Ensures tracking of application licensing
Maintain and participate in financial stewardship across all aspects of responsibility
Understand and comply with all enterprise and DTS departmental information security policies, procedures, and standards
Support the integration of information security in the development, design, and implementation of Hospital Technology Resources that process, transmit, or store CHOP information
Support all compliance activities related to state and federal regulatory requirements, healthcare accreditation standards, and all other applicable regulations that govern the use and disclosure of patient, financial, or other confidential information
Provide strategic oversight and operational leadership for the deployment, enhancement, and optimization of all Epic modules, including but not limited to: Clinical: EpicCare Inpatient & Ambulatory, Willow, Beacon, Stork, ASAP, Cupid, Radiant
Lead the execution of an Epic First strategy, advocating for the use of Epic-native solutions wherever possible to improve integration and reduce technical debt
Ensure timely, proactive adoption of new Epic functionality during each upgrade, working with clinical, operational, and DTS teams to prioritize and implement innovations
Drive and track progress toward Epic Honor Roll achievement, Gold Stars program adoption, and clinical/revenue cycle excellence benchmarks
Build and maintain a close partnership with the Data and Analytics team, aligning Epic build decisions with analytics and reporting needs
Ensure Epic data is trusted, standardized, and governed, supporting high-quality clinical, operational, and strategic decision-making
Collaborate on enterprise use of Clarity, Caboodle, Slicer Dicer, and other analytics platforms to support data-driven operations
Lead management of Epic IRE (Infrastructure, Reliability, and Environments) and all Epic cloud-hosted solutions
Ensure all third-party and Epic vendors meet defined service level agreements (SLAs) for uptime, performance, security, and customer support. Take corrective action when performance falls short
Coordinate closely with infrastructure, security, and network teams to ensure a reliable and secure Epic environment
Develop, manage, and forecast the Epic applications operating and capital budgets, ensuring alignment with CHOP’s strategic and financial goals. Monitor spend-to-plan, identify cost-saving opportunities, and partner with finance to maintain transparency and control
Prioritize vendor and technology investments that directly improve clinician experience, operational efficiency, and patient care outcomes. Eliminate duplication and low-value spend through continuous review and strategic sourcing
Build and guide Fusion teams—interdisciplinary teams of clinical, operational, DTS, and analytics leaders—responsible for co-designing Epic workflows, digital improvements, and roadmap adoption
Support agile and iterative delivery models that enable fast, value-focused implementation of Epic features and enhancements
Qualification
Required
Bachelor's Degree Healthcare, Information Systems or a related field - Required
At least fifteen (15) years Experience in a large academic healthcare institution(s) with the ability to demonstrate a strong working knowledge of healthcare operations - Required
At least fifteen (15) years Experience in the coordination of healthcare projects of medium to large size and complexity - Required
At least ten (10) years Managing Epic applications. Proven leadership of large-scale Epic implementations, upgrades, or optimization initiatives. Demonstrated success collaborating with clinical and operational leaders to drive value through Epic - Required
At least five (5) years experience managing technical resources in a fast-paced information services environment - Required
High level of proficiency in managing multi-million-dollar budgets (Required proficiency)
Expert in managing Enterprise-wide, complex projects, with few to hundreds of project team members, that require a high level of proficiency in Change Management. (Required proficiency)
Highly knowledgeable in EHR workflows, experienced in EHR implementation and optimization projects (Required proficiency)
Experience in Epic Honor Roll and Gold Stars Programs, and using Nova (Required proficiency)
Deep experience in Epic roadmap management, upgrade planning, and implementation across clinical and revenue cycle functions. (Required proficiency)
High level of proficiency in Communication, especially with Clinical and Senior Administrative leaders (Required proficiency)
Strong at goal setting, delivery, and execution ensuring clear success metrics are identified and customer service expectations are defined, monitored, and met. (i.e., SLAs and customer service KPIs). (Required proficiency)
Experienced in managing and developing people, including matrixed management, and the ability to identify and grow staff in new skill areas (Required proficiency)
Ensure that the team has an effective organizational development, training and succession plan that in aligns with our overall workforce and location strategy. (Required proficiency)
Requires outstanding verbal, written, presentation and data storytelling skills; the ability make a compelling business case and tell a story using data. (Required proficiency)
Experience in leading high-quality, agile service lines and measuring the success of sprints (Required proficiency)
Knowledge and experience working in and driving culture change towards working in an agile development environment (Required proficiency)
Expertise in user persona development through journey mapping and requirements definition, balancing wants, needs, and practical capabilities in a way that delivers maximum value. (Required proficiency)
Understanding of how to measure user satisfaction using Net Promotor Score (NPS), utilizing insights to identify areas for opportunity or to validate recent improvements. (Required proficiency)
Preferred
Master's Degree Healthcare, Science, Nursing Informatics, Information Systems, Business, Public, or Healthcare Administration, or a similar field of study - Preferred
Doctorate Clinical Field preferred - Preferred
At least two (2) years Vendor management experience with Epic and third-party infrastructure/hosting providers - Preferred
Project Management Certification (PMP) - Project Management Institute (PMI) - upon hire - Preferred
Benefits
Incentive program
Fair and transparent pay practices
Company
Children's Hospital of Philadelphia
Since its start in 1855 as the nation's first hospital devoted exclusively to caring for children, The Children's Hospital of Philadelphia has been the birthplace for many dramatic firsts in pediatric medicine.
10001+ employees
H1B Sponsorship
Children's Hospital of Philadelphia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (175)
2024 (170)
2023 (140)
2022 (115)
2021 (70)
2020 (53)
Funding
Current Stage
Late StageTotal Funding
$33.35MKey Investors
UnitedHealthcare Community PlanNational Cancer InstituteBill & Melinda Gates Foundation
2025-12-10Grant· $1.7M
2025-09-29Grant· $1M
2025-06-18Grant· $1M
Leadership Team
Ron Keren
Senior Vice President and Chief Medical Officer
Adam Resnick
Director of the Center for Data Driven Discovery in Biomedicine (D3b)
Recent News
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