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Amazon · 3 months ago

Lead Support Engineer, Amazon LEO Enterprise Customer Support

Bellevue, Washington, USA

Full-time

Onsite

Senior Level, Lead/Staff

$109K/yr - $188K/yr

Amazon is an initiative to increase global broadband access through a constellation of satellites. They are seeking a Lead Support Engineer to join their SATCOM Technical Support team, responsible for resolving complex satellite network issues and ensuring customer satisfaction.

Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail

No H1B

U.S. Citizen Only

Responsibilities

Handle escalated cases involving service degradation

Analyze performance data (latency, jitter, packet loss) and system configurations to restore optimal service levels

Drive technical cases to resolution

Develop and document technical solutions

Contribute to our knowledge base

Provide advanced technical guidance to customers and internal teams

Monitor tools to aid work

Focus on complex problem resolution and ensuring customer satisfaction through effective technical support

Work in a rotating shift schedule, including weekdays, and weekends

Be available for on-call duties as needed to ensure continuous operational coverage

Qualification

ISP/Service Provider network architectureAdvanced networking expertiseSDWAN/SDN proficiencyCisco IOS/IOS-XE/IOS-XR knowledgeProfessional certificationsNOC operations experiencePython programming skillsAWS networking expertiseTroubleshooting abilitiesRoot cause analysisCapacity planning

Required

Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)

Extensive experience in ISP/Service Provider network architecture and operations with large-scale networks

Advanced networking expertise including BGP, OSPF/ISIS, MPLS, IPv4/IPv6, QoS, and network security implementation

SDWAN/SDN proficiency with hands-on experience in design, deployment, and operations (Cisco Viptela, VMware VeloCloud, or Versa Networks)

Expert-level knowledge of Cisco IOS/IOS-XE/IOS-XR and familiarity with other vendor platforms (Juniper, Arista)

Strong troubleshooting abilities for complex network issues with experience in root cause analysis and capacity planning

Professional certifications such as CCNP/CCIE/JNCIE or AWS Solutions Architect

Experience with SDN controllers, orchestration, overlay/underlay architectures, and application-aware routing

Strong background in NOC operations with experience in emergency response and on-call support scenarios

Preferred

Python programming skills for network automation with experience in JSON/YAML, REST APIs, and automation frameworks (Ansible, Terraform)

AWS networking expertise including VPC, Direct Connect, Transit Gateway, and hybrid cloud/on-premises integration

Benefits

Equity

Sign-on payments

Full range of medical, financial, and/or other benefits

Company

Amazon

Glassdoor3.7

Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Founded in 1994

Seattle, Washington, USA

10001+ employees

https://amazon.com

Funding

Current Stage

Public Company

Total Funding

$8.11B

Key Investors

AmazonKleiner Perkins

2023-01-03Post Ipo Debt· $8B

2001-07-24Post Ipo Equity· $100M

1997-05-15IPO

Leadership Team

Douglas J. Herrington

CEO, Worldwide Amazon Stores

Werner Vogels

VP & CTO

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