Slalom · 4 hours ago
Amazon Connect Consultant
Tennessee, United States
Full-time
Hybrid
Mid, Senior Level
$114K/yr - $177K/yr
3+ years expSlalom is a technology consulting company focused on delivering innovative solutions to clients. The Amazon Connect Consultant role involves providing technical and functional expertise in Amazon Connect, leading contact center transformation projects, and supporting business development efforts.
CollaborationConsultingIT ManagementManagement ConsultingProject Management
Responsibilities
Provide Amazon Connect technical and functional expertise to sales teams, project teams, and customers
Participate and support business development discussions and opportunities to help identify the needs of Slalom customers, with the ability to architect and recommend optimal solutions to solve those needs
Lead the implementation of Contact Center Transformation solutions that meet business requirements, leveraging Amazon Connect and other AWS services
Develop implementation estimates and plans for all phases of the delivery lifecycle, including development, testing, training, deployment, and post-production support
Support the development of Amazon Connect case studies, demos, and training materials
Oversee preparation of technical documentation, including architecture diagrams, deployment guides, and user manuals
Lead training and support to client teams as needed
Serve as a trusted advisor to clients, providing expert guidance on contact center best practices, industry trends, and AWS capabilities
Work closely with cross-functional teams, including developers, architects, project managers, and business stakeholders, to deliver integrated solutions that align with client goals and objectives
Qualification
Required
Experience in designing, implementing, and supporting complex contact center solutions, with extensive hands-on experience with Amazon Connect, AWS services (e.g., Lex, Lambda, S3, DynamoDB, CloudFormation), and related technologies
3+ years of consulting experience, and/or equivalent experience working with stakeholders to understand and achieve business goals
Strong understanding of contact center concepts and technologies, such as IVR, ACD, call routing, quality and workforce management
Subject matter expertise of common service metrics and how to assist customers in understanding the importance of/defining their own KPIs
Excellent problem-solving skills and ability to troubleshoot complex technical issues
Effective communication skills with the ability to articulate technical concepts to both technical and non-technical audiences
Active AWS certifications or ability to achieve relevant certifications upon hire
Proficiency in programming/scripting languages, such as Python, JavaScript, or Java
Familiarity with Salesforce Service Cloud and/or ServiceNow
Excellent business and interpersonal skills that can be used to step into any industry and support the identification of real business needs
Experience in leading and/or supporting conversations at all levels of the company (e.g., C-suite, VP, Directors, Managers, Supervisors, and agents)
Strong oral and written communication skills; including, presenting, meeting facilitation, and problem-solving skills
Capable of leading and/or supporting workshops or meetings virtually or in person
Skilled at being a team player with experience on large scale/enterprise implementations with multiple workstreams
Benefits
Meaningful time off and paid holidays
Parental leave
401(k) with a match
A range of choices for highly subsidized health, dental, & vision coverage
Adoption and fertility assistance
Short/long-term disability
Yearly $350 reimbursement account for any well-being-related expenses
Discounted home, auto, and pet insurance
Company
Slalom
Slalom Consulting is a business and technology consulting firm that designs and builds strategies and systems to help its clients
10001+ employees
H1B Sponsorship
Slalom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (191)
2024 (258)
2023 (250)
2022 (614)
2021 (254)
2020 (220)
Funding
Current Stage
Late StageTotal Funding
$1.69M2013-04-12Series Unknown· $1.69M
Leadership Team
Brad Jackson
CEO
John Tobin
Co-Founder and Executive President, EMEA & APAC
Recent News
2025-12-11
2025-10-22
Research & Development World
2025-10-21
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