SERVPRO of Wilkes, Alleghany, Watauga, Ashe Counties · 4 months ago
Mitigation Production Manager
Indianapolis , IN 46234
Full-time
Onsite
Mid Level
$55K/yr - $65K/yr
3+ years expSERVPRO of Wilkes, Alleghany, Watauga, Ashe Counties is a franchise dedicated to helping customers in their greatest moments of need by repairing and restoring homes and businesses. The Mitigation Production Manager oversees all aspects of assigned restoration projects and production crews, focusing on customer satisfaction, revenue growth, and operational excellence.
Responsibilities
Manage the customer experience and overall customer satisfaction
Manage the client experience and overall client satisfaction
Provide priority response to potential customers
Develop scope of work for projects and review estimates
Negotiate customer and/or client approval of project scope and estimate
Schedule crews and resources to provide service on active projects
Coordinate and oversee the production of services with crews and subcontractors
Document and/or review job file to support the services provided
Maintain communication with internal and external stakeholders
Manage production expenses
Manage equipment and materials (assets)
Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times
Train production personnel
Recruit production personnel
Manage production personnel
Continued development of leadership and management skills, as well as restoration expertise
Other tasks/duties as required by the employer
Qualification
Required
Minimum 3 years of experience in operations
Minimum 1 year management and/or supervisory experience
Strong interpersonal skills, leadership skills, and management skills
Strong communication skills, oral and written
Minimum of high school diploma or equivalent
Current industry certifications
Preferred
Associates degree or bachelor's degree strongly preferred
Experience in mitigation, cleaning, and restoration, preferred
Company
SERVPRO of Wilkes, Alleghany, Watauga, Ashe Counties
Restoration and Cleaning Services As a trusted leader in the restoration industry, SERVPRO of Wilkes, Alleghany, Watauga, and Ashe Counties has the advanced training and equipment needed to clean and restore your home and business anytime you need help, 24 hours a day, including weekends and holidays.
Wilkesboro, North Carolina, US
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase