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Excel Hotel Group · 5 months ago

Mitigation Project Coordinator

Orlando, FL 32807

Full-time

Onsite

Mid Level

$45K/yr - $55K/yr

Excel Hotel Group is seeking a self-directed and experienced Mitigation Project Coordinator to manage day-to-day mitigation coordination and administration. The role involves scheduling restoration projects, coordinating with technicians and vendors, and ensuring excellent customer service throughout the process.

HospitalityHotelProperty DevelopmentProperty Management

Responsibilities

Receive and schedule new water, mold, and fire restoration projects, inputting customer and loss information in the customer database. Assign work from projects to technicians or vendors as needed

Review paperwork and electronic documentation submitted by technicians, ensure all necessary documentation has been submitted

Create work orders and schedule vendors

Coordinate scheduling and communicate job progress with customer. Send electronic documents when required. Provide excellent customer service. Conduct regular follow up and customer care phone calls. Document all communication in customer database

Audit pending work and work in progress to ensure work is completed within timeline and on budget. Follow up with pending customers to acquire work authorization

Coordinate with accounting team to ensure required insurance documentation is submitted. Coordinate with estimator to ensure required estimate and any changes are submitted. Coordinate with reconstruction team when project is transitioning to reconstruction phase

Provide telephone and administrative support for office team

Any other duties as assigned

Qualification

Basic Construction knowledgeXactimate estimating knowledgeOffice management systemsProfessionalismMulti-taskPrioritize workTime management skillsAttention to detailProblem solving skillsWritten communication skillsVerbal communication skillsThrive in fast-paced workplace