ServiceMaster RRH · 5 months ago
Assistant Water Mitigation Supervisor
Brighton, MI 48114
Full-time
Onsite
Mid Level
3+ years expServiceMaster RRH is seeking an Assistant Water Mitigation Supervisor who will play a crucial role in implementing process improvements and ensuring compliance with company policies and industry standards. The role includes supervising the Water Mitigation Team, managing daily operations, and enhancing the customer experience through effective leadership and operational strategies.
Consumer Services
Responsibilities
Responsible for the production, procurement, and planning of daily operations
Ensures timely, compliant and accurate management of work order processes, business information, and licensing management ensuring the company’s processes remain legally compliant
Participates with Operations Manager in development of operational and business strategies, supporting the CEO or Owner’s vision and process ideals
Conducts onsite field evaluations for compliance for licensing, vehicle, regulatory, EHS, Safety, DOT, quality and company policies. Escalates opportunities for improvements/corrections directly to ownership
Coordinates with sales management team to deliver on commitments to customers. May be involved in the sales process on selected accounts
Provides direct support to office personnel, technicians, and sales associates regarding customer escalations, technical questions and support, and standard operating procedures
Oversees and reviews daily operational and compliance metrics, as well as the escalation, tracking, and resolution of issues
Supervises production staff members, estimators and claims coordinators
Influences selection of vendors and manages ongoing vendor relationships
Communicates with all relevant employees to ensure delivery times are met
Communicating process changes to relevant parties to ensure a successful business
Coordinates activities that affect operational decisions and business requirements
Ensuring that health and safety regulations are followed
Improve operational management systems and processes and provides training for new initiatives and technology launches
Manages the growth and success of the team, providing guidance to employees
Managing internal assets of the company such as equipment, materials and supplies
Monitors KPIs- production quality standards and ensures process safety standards are met
Plans, schedules, and reviews workload and manpower to make sure targets are being met on a cost-effective basis
Reviewing workloads and manpower to ensure targets are met. May train and supervise staff
Qualification
Required
3-5 years equivalent experience in similar role
Ability to effectively present training and/or information, respond to questions from groups of managers, employees, customers, and clients verbally and/or in writing
Valid driver's license and a satisfactory driving record
Skilled in using computers or necessary technology to include Microsoft Office products such as Word, Excel, Outlook, PowerPoint
Experienced using Xactimate and XactAnalysis, utilizing reports to improve operations
Ability to work closely with, influence, and hold senior leaders accountable to resolving issues or capitalizing on opportunities
Ability to engage and motivate others to drive results
Ability to manage time and workload effectively
Ability to work in a team environment
Excellent problem solving and communication skills, written and verbal
Experience in Negotiating with suppliers/sub-contractors/vendors
Familiarity with business and financial principles
Knowledge of organizational improvement
Strong Leadership- Proven ability and work experience as Assistant Water Mitigation Supervisor or similar role
Outstanding organizational skills
Understanding of organizational behavior and knowledge of the restoration industry
IICRC Water certification
Preferred
3-5 years experience as a lead water technician preferred
Company
ServiceMaster RRH
We are a full-service, restoration company specializing in water, mold, and fire damage.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase