Globus Medical · 4 months ago
HFX Coach - Patient Support
Pennsylvania - Collegeville
Full-time
Onsite
New Grad, Entry LevelGlobus Medical is dedicated to delivering innovations that enhance the quality of life for patients with musculoskeletal disorders. The HFX Coach plays a vital role in the patient success team by providing technical and product expertise, ensuring superior outcomes with therapy, and interacting directly with patients for support and education.
Health CareManufacturingMedicalMedical DeviceWellness
Responsibilities
Communicate directly with patients
Serve as a resource for clinical patient support for issues relating to device troubleshooting and Company product inquires
Provide exceptional clinical education for Company products and related procedures and, responding to detailed technical inquiries from patients
Respond to all patient and field communications in a timely manner. Responsible for reporting all complaints regarding products to the appropriate Company personnel within the required time frames
Provide appropriately documented follow-up on all patient interactions to the sales team. Consult with other internal Nevro departments when needed to maintain solid clinical outcomes
Perform continued patient follow-up to assure optimal patient outcomes
This position requires being available during all pre-determined hours, telephone, keyboard, strong analytical skills and proficiency in the use of modern technology and software
Travel 5-10% for training, conferences and occasional field support
Other duties as assigned
Adheres to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies
Ensures Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role
Represents the company in a professional manner and uphold the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties
Qualification
Required
Experience in a consultative role a plus
Customer service experience a plus
SCS experience and/or patient interaction experience preferred
Strong written, verbal and phone communication skills
Detail orientation
Strong Microsoft Excel skills
Comfort and adaption to advanced technologies
A desire to engage in patient interaction
Company
Globus Medical
Globus Medical is a musculoskeletal implant manufacturer, driving technological advancements across a suite of spinal products.
Founded in 2003
1001-5000 employees
H1B Sponsorship
Globus Medical has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (17)
2023 (13)
2022 (8)
2021 (9)
2020 (11)
Funding
Current Stage
Public CompanyTotal Funding
$128.52MKey Investors
Clarus Ventures
2012-08-03IPO
2007-08-23Series E· $110M
2007-02-05Series D· $9.45M
Leadership Team
Norbert Johnson
CTO of Imaging, Navigation & Robotics
Harri Hallila
Managing Director, International Advanced Technologies
Recent News
2026-01-16
2026-01-08
2026-01-08
Company data provided by crunchbase