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Carolina Signs and Wonders · 5 months ago

Future Opening: Sign project manager / general manager

Raleigh, NC 27601

Full-time

Hybrid

Mid Level

$40K/yr - $60K/yr

3+ years exp

Carolina Signs and Wonders is an independently owned company that actively supports the community. They are seeking a leadership role that combines responsibilities of a sign project manager and general manager, focusing on project management from scope identification to execution, while also handling office operations and customer service tasks.

AdvertisingDigital SignageGraphic Design

Responsibilities

Plans, develops, and establishes systems and procedures for office/showroom related activities in accordance with directives established by the President or General Manager, by performing duties personally or through subordinates

Answers the phones and services customers accordingly or directs the call to the appropriate party

Produces/finalizes production folders prior to submitting to the production department

Totals all completed production folders and processes as necessary

Refills or prints out forms as needed

Performs QAC (Quality Assurance Calls) calls on a timely basis and coordinates with the production department accordingly

Responsible for general office filing on an as-needed basis

Responsible for computer system back up system

Analyzes and organizes office operations and procedures, such as information management, in conjunction with production manger, sales manager, bookkeeper, owner and/or SOAP team

Responsible for maintaining CRM for tracking customer, supplier, subcontractor, and vendor activity

Prepares invoices and billing materials for bookkeeping administrator

Researches and develops resources/systems that create timely and efficient workflows

Establishes uniform correspondence procedures and style practices in conjunction with SOAP team

Procures office supplies within budget guidelines

Ensures that all office purchases utilize Signs for Success Purchase Order system

Ensures timely incoming and outgoing mail flow, especially if mailbox is off-site

Fulfills errands for office on an as-needed basis

Audits and communicates complaints with management/ownership

Recommends to SOAP team service improvements and other procedures to prevent future complaints of similar nature

Responsible for general office maintenance, making sure shipments get delegated out of front office

Responsible for delegating collection calls to appropriate project manager/estimator

Qualification

Sign industry experienceSupervisory experienceProject managementCustomer service experienceComputer skillsCommunication skillsPublic speakingIntegrityStrategic thinking