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Five Star Painting® · 4 months ago

Customer Service Project Manager

Metairie, LA 70002

Full-time

Onsite

Entry, Mid Level

$40K/yr - $75K/yr

2+ years exp

Five Star Painting® is a nationally recognized, locally owned, and veteran-owned company focused on delivering the best painting service in the industry. They are seeking a Customer Service Project Manager to coordinate and guide residential and light commercial painting jobs, ensuring that customer needs are met while maintaining project schedules and budgets.

Consumer Services

Responsibilities

Ensure assigned project(s) are kept on schedule and within budget while meeting clients’ needs and delivering a quality project

Plan, schedule and coordinate painting projects from “estimated” to “completed”

Generate schedules and plans of operation for painting projects in close consultation with homeowners, architects, contractors, remodelers, renovators, and other stakeholders

Schedule and award subcontracts, purchase orders and change orders as needed

Manage painting subcontractor crews and keep proper ratios of crews to estimators to maintain proper flow of work

Identify potential issues and ensure timely decisions are made

Coordinating other trades such as drywall repair, carpentry, plaster & stucco repair, etc

Lead safety meetings and document as necessary

Ensure proper document control and record keeping

Ensure accuracy in estimates and job costing and facilitate weekly owner payroll reports

Communicate the scheduling preferences and needs of the customer to the Owner by making notes in CORE and/or scheduling the job through the Company Calendar

Guide project to completion to ensure proper close-out

Qualification

Budget controlSubcontractor coordinationProject managementResidential repaintingAnalytical skillsCommunication skillsSoftware proficiencyTime managementOrganizational skillsProblem solvingDetail orientedSelf-motivated

Required

Ability to manage, hire and coordinate subcontractors

Ability to establish and maintain effective working relationships with employees, managers, subcontractors and clients

Ability to learn and work independently in a fast-paced environment. Self-motivated

Superb time management, prioritization and organizational skills

Detail oriented, dependable, and reliable

Excellent communication skills, both written and verbal

Excellent analytical and problem solving skills

Proficiency in use of a personal computer and software programs such as MS Excel, MS Word, Google Mail/Calendar/and Drive

Minimum of 2 years (5 years preferred) of successful project management experience desired. Demonstrated work history of safely executing projects on time, within budget, and in accordance with quality standards

Budget control and job cost forecasting experience and skills

Experience in residential repainting. Additional experience with other project types, such as medical office building, schools, office, public sector and related facilities a plus but not required

Experience in and ability to prepare conceptual estimates, project estimates, and assist in the preparation of proposals

Diverse expertise with a variety of building types. Prior experience with residential and light commercial construction a plus