TeamLogic IT · 5 months ago
MSP Technical Operations Manager
Frisco, TX 75034
Full-time
Onsite
Senior Level
5+ years expTeamLogic IT is a dynamic IT service provider focused on expanding market penetration and enhancing customer relationships. The MSP Technical Operations Manager will oversee daily technical operations, ensuring high-quality service delivery, managing technical staff, and driving continuous improvement in operational workflows.
Information ServicesInformation Technology
Responsibilities
Lead and mentor a team of technicians, engineers, and support staff
Manage scheduling, performance reviews, and professional development
Foster a culture of accountability, collaboration, and technical excellence
Ensure SLAs (Service Level Agreements) are met or exceeded
Act as an escalation point for complex technical issues
Collaborate with account managers to maintain strong client relationships
Monitor and improve service desk operations, ticketing systems, and workflows
Implement and maintain ITIL-based processes for incident, problem, and change management
Oversee onboarding/offboarding of clients and projects
Evaluate and implement new tools, technologies, and automation to improve efficiency
Ensure cybersecurity best practices and compliance standards are upheld
Participate in strategic planning and budgeting for technical operations
Generate regular reports on KPIs, system performance, and client satisfaction
Maintain accurate documentation of systems, procedures, and configurations
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
5+ years of experience in IT operations, with at least 2 years in a leadership role within an MSP environment
Strong understanding of networking, cloud services (e.g., Azure, AWS), virtualization, and cybersecurity
Experience with RMM (Remote Monitoring and Management) and PSA (Professional Services Automation) tools
Excellent communication, organizational, and problem-solving skills
Preferred
ITIL certification or equivalent knowledge preferred
Benefits
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Paid time off
Profit sharing
Vision insurance
Company
TeamLogic IT
TeamLogic IT provides IT service, support, project consultation and account management for businesses.
1001-5000 employees
H1B Sponsorship
TeamLogic IT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Charu Mungale
CEO
David Hardy
Chief Executive Officer
Recent News
Company data provided by crunchbase