House Doctors · 4 months ago
Sales Representative and Office Administrator
Dunbar, WV 25064
Full-time
Onsite
Mid Level
$17/hr - $20/hrHouse Doctors is a trusted handyman service dedicated to quality service and customer satisfaction. They are seeking a dynamic Customer Service Representative & Office Manager to ensure exceptional customer experiences while overseeing daily office operations, driving sales, and managing scheduling and invoicing.
CommercialConstructionHome Renovation
Responsibilities
Serve as the first point of contact for customers via phone, email, and in-person inquiries, delivering exceptional service with a focus on listening to customer needs and resolving concerns
Handle occasional customer complaints with professionalism, empathy, and a solutions-oriented approach
Drive sales through effective telephone communication, upselling services, and converting inquiries into bookings
Manage scheduling, invoicing, and operational workflows using Service Tian and other software tools
Coordinate with field teams to ensure seamless service delivery and customer satisfaction
Maintain accurate records, process payments, and generate reports as needed
Learn and master complex operations, scheduling, and invoicing software, including Service Titan (if applicable)
Perform general office management tasks, such as organizing files, ordering supplies, and ensuring a smooth-running workplace
Qualification
Required
Proven experience in telephone sales with a track record of success
Exceptional customer service skills, with the ability to actively listen and address customer needs effectively
Experience managing customer complaints with patience and professionalism
Proficiency with QuickBooks Online is required
Ability to thrive in a fast-paced, dynamic environment while maintaining attention to detail
Strong organizational skills and the ability to multitask efficiently
Excellent verbal and written communication skills with ability to edit proposals, marketing materials and other customer facing media
Quick learner with the aptitude to master complex software systems (e.g., scheduling, invoicing, and operations tools)
Excellent verbal and written communication skills
Preferred
Experience with Service Titan is a plus but not required—willingness to learn is essential
Prior office management experience in the home construction, handyman, or related industry is preferred
Benefits
Health insurance
Opportunity for advancement
Paid time off
Training & development
Company
House Doctors
Your trusted local handyman and home improvement professionals.
Founded in 2017
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase