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VisionSpark · 4 months ago

Director of Operations / Integrator [HT-958019]

Kansas City, MO

Full-time

Onsite

Lead/Staff, Director/Executive

$130K/yr - $150K/yr

3+ years exp

VisionSpark is a law firm based in Kansas City that focuses on personal injury cases and values community impact. They are seeking a Director of Operations / Integrator to lead the execution of the firm’s vision and strategy, ensuring quality service and financial performance while fostering a strong team culture.

Human Resources

Responsibilities

Lead execution of the firm’s vision and long-term strategy, making thoughtful, value-driven decisions that move both growth and culture forward

Anticipate future needs - forecast growth, staffing, tools, and structure - so we scale with excellence and safeguard client experience as volume increases

Ensure quality of service and client care as the firm grows by defining service standards and simple QA loops that keep excellence consistent at scale

Own financial performance: budgeting, P&L, and forecasting that support stable, healthy growth

Shape the culture by hiring to values, coaching the team, and making people decisions with integrity, due process, and fairness

Develop, implement, and track value-driven metrics, incentives, and promotion criteria that reinforce right person/right seat and align performance to both business goals and community impact

Be the dependable in-office presence and leadership anchor, bridging remote and office teams so people feel seen, included, and aligned

Manage and improve core processes across teams, ensuring smooth handoffs, accountability, and efficiency

Remove obstacles: when initiatives stall or staff become stuck, diagnose the issue and build clear system solutions to prevent it from happening again

Ensure communication flows up, down, and across the firm: cascade priorities, share updates, and clarify expectations so no one’s out of the loop

Introduce and adopt technology, automation, or systems that improve efficiency, support client care, and strengthen our presence internally and in the community

Lead all HR functions: hiring, onboarding, training, performance conversations, and promotions, with clear paths and metrics so people know how to grow here

Qualification

Change managementP&L managementLeadership experienceKPI frameworksOrganizational strategiesTeam developmentProfessional services experienceClient-facing experienceBilingual (Spanish)Cross-functional leadership