White Cap ยท 3 months ago
Senior E-Commerce Operations Analyst
Birmingham, AL
Full-time
Onsite
Senior Level
5+ years expWhite Cap is committed to Building Trust on Every Job and offers a diverse work environment with various career opportunities. The Senior E-Commerce Operations Analyst will support digital and e-commerce efforts, manage e-quotes, maintain product catalogs, and assist customers with digital solutions to ensure seamless processes from quote to delivery.
Building MaintenanceConstructionManufacturingService Industry
Responsibilities
Guides new customers through connected commerce platform setup for a smooth activation
Coordinates punchout setups with internal teams and customer IT contacts
Provides daily service for integrated accounts, resolve issues, and escalate when needed
Administers e-quote requests from start to finish with fast turnaround and clear communication
Understands all aspects of the E-Commerce platform Optimizely, including site content, product data, promotions, and troubleshooting issues from the field
Works with sales, IT, and operations to support connected commerce initiatives
Maintains hosted catalogs with up-to-date SKUs, pricing, and availability
Oversees order processing, track progress, and troubleshoot errors
Ensures alignment with teams and customers through clear documentation and communication
Perform additional responsibilities as required
Qualification
Required
Typically requires BS/BA in a related discipline
Generally 5-8 years of experience in a related field OR MS/MA and generally 3-5 years of experience in a related field
Certification is required in some areas
Guides new customers through connected commerce platform setup for a smooth activation
Coordinates punchout setups with internal teams and customer IT contacts
Provides daily service for integrated accounts, resolve issues, and escalate when needed
Administers e-quote requests from start to finish with fast turnaround and clear communication
Understands all aspects of the E-Commerce platform Optimizely, including site content, product data, promotions, and troubleshooting issues from the field
Works with sales, IT, and operations to support connected commerce initiatives
Maintains hosted catalogs with up-to-date SKUs, pricing, and availability
Oversees order processing, track progress, and troubleshoot errors
Ensures alignment with teams and customers through clear documentation and communication
Identifies key barriers/core problems and applies problem solving skills in order to deal creatively with complex situations
Troubleshoots and resolves complex problems
Makes decisions under conditions of uncertainty, sometimes with incomplete information, that produce effective end results
Independently performs assignments with instruction limited to the expected results
Determines and develops an approach to solutions
Receives technical guidance only on unusual or complex problems or issues
May oversee the completion of projects and assignments, including planning, assigning, monitoring and reviewing progress and accuracy of work, evaluating results, etc
Contributes to employees' professional development but does not have hiring or firing authority
Preferred
Technical acumen, effective communication
Experience with e-commerce platforms, such as Optimizely and Magento
ERP knowledge, Oracle
Experience with TradeCentric and PunchOut solutions
Strong customer service skills
Resides in Birmingham, AL area with ability to come into the office daily
E-Procurement systems experience
Company
White Cap
White Cap is a distributor of specialist hardware equipment and supplies for large and medium sized contractors.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2020-08-01Acquired
Leadership Team
Alan Sollenberger
Chief Executive Officer
Tracy Rosser
Chief Supply Chain Officer
Recent News
2026-01-06
2026-01-05
Company data provided by crunchbase