Ace Handyman Services ยท 5 months ago
Customer Service Representative (CSR)
Brentwood, CA 94513
Full-time
Onsite
New Grad, Entry Level
$16.50/hr - $18.50/hrAce Handyman Services is a franchise network that provides home repair, maintenance, and improvement services. They are seeking a Customer Service Representative (CSR) to manage client communications, schedule work, and assist handymen in the field to ensure efficient service delivery.
ArchitectureBuilding MaintenanceCivil EngineeringConstruction
Responsibilities
Primary person to answer the phone, discussing our service, prices, and availability to every client and potential client
Every effort to assist new clients in understanding our service and how we work is expected during each conversation
Once there has been a complete understanding developed that we work time plus materials each client is to be carefully scheduled with a description of the type of work, the correct handyman, an exact date, and time when the work is to be performed
This information is then passed along to the handyman in the field via Dispatch app
Every effort to assist the handyman in the field completing this project is to be made from the office
Schedule all work with current scheduling/operations program
Give detailed information in the notes fields of scheduling/operations program so the Craftsman has a very good idea of the tasks with in the job prior to the night before call
Check in paperwork as it comes in from the field
Handle re-scheduling as directed from the field
Continually check voice mail for calls that may have slipped in during other conversations
Return all phone calls within the day
Solve operational problems as they happen
Keep notes on ways to make your position more efficient
Digital Rolodex of referral partners management generating answers at our finger tips for a variety of issues
All office to client communication including phone calls, letters, and follow up
Assistance with all areas of organization in the office including filing, billing, A/R, A/P, letters and what ever comes up in the day of business
Phone system and associated problems are to be handled promptly
Check E-mail daily and respond in kind
Qualification
Required
Primary person to answer the phone, discussing our service, prices, and availability to every client and potential client
Every effort to assist new clients in understanding our service and how we work is expected during each conversation
Once there has been a complete understanding developed that we work time plus materials each client is to be carefully scheduled with a description of the type of work, the correct handyman, an exact date, and time when the work is to be performed
This information is then passed along to the handyman in the field via Dispatch app
Every effort to assist the handyman in the field completing this project is to be made from the office
Schedule all work with current scheduling/operations program
Give detailed information in the notes fields of scheduling/operations program so the Craftsman has a very good idea of the tasks within the job prior to the night before call
Check in paperwork as it comes in from the field
Handle re-scheduling as directed from the field
Continually check voice mail for calls that may have slipped in during other conversations
Return all phone calls within the day
Solve operational problems as they happen
Keep notes on ways to make your position more efficient
Digital Rolodex of referral partners management generating answers at our fingertips for a variety of issues
All office to client communication including phone calls, letters, and follow up
Assistance with all areas of organization in the office including filing, billing, A/R, A/P, letters and whatever comes up in the day of business
Phone system and associated problems are to be handled promptly
Check E-mail daily and respond in kind
Preferred
Basic knowledge of Plumbing, Electrical, and Hardware is highly preferred
Benefits
Employee discounts
Flexible schedule
401(k)
Company
Ace Handyman Services
Ace Handyman Services is a construction service company that provides home improvement, repair, and remodeling solutions.
Founded in 1998
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
M
Mark Kuyava
Owner
Recent News
The Journal Record
2025-09-09
Morningstar.com
2025-09-09
Company data provided by crunchbase