Gold's Gym · 5 months ago
Back Office Manager
Meadowbrook, VA 23234
Full-time
Onsite
Entry, Mid Level
$31K/yr - $43K/yr
1+ years expGold's Gym is a renowned fitness company with a global presence, known for its rich history and commitment to operational excellence. They are seeking a motivated Back Office Operations Manager to support gym operations, drive membership retention, and oversee daily administrative and customer service functions.
FitnessHealth Care
Responsibilities
Drive membership retention by engaging with current members and promoting renewals and upgrades
Collaborate closely with the General Manager to resolve member concerns and operational issues
Serve as the liaison to the Corporate Customer Care Department, ensuring a smooth communication flow
Proactively manage cancellations and work toward member retention whenever possible
Oversee daily cash handling procedures, including timely bank deposits and adherence to all cash management protocols
Manage retail sales processes, ensuring accurate transactions and inventory tracking
Maintain a clean and welcoming environment by partnering with the cleaning team and overseeing daily cleaning checklists
Ensure all member concerns are addressed promptly and professionally
Qualification
Required
1–2 years of relevant experience in operations, customer service, or sales
Strong leadership, communication, and organizational skills
Ability to handle difficult situations with patience, professionalism, and tact
Comfortable with basic cash handling and computer systems
Preferred
College degree preferred, but not required
Background in fitness or wellness is a plus
Benefits
401(k)
Competitive salary
Dental insurance
Employee discounts
Health insurance
Paid time off
Vision insurance
Company
Gold's Gym
Gold’s Gym International, is the most recognized fitness chain, as well as the leading franchisor of gyms, in the world.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-02-14Acquired
Leadership Team
Matthew Clifford
President & CEO | Managing Partner at Gold's Gym DC Metro
Nawal Nabil
Chief Operating Officer
Recent News
2025-12-29
2025-11-19
Business Live
2025-11-19
Company data provided by crunchbase