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Ace Handyman Services · 5 months ago

Customer Service Representative Brandon

Brandon, FL 33511

Full-time

Onsite

Entry Level

$15/hr - $20/hr

3+ years exp

Ace Handyman Services is a national leader in home improvement and repair services, seeking motivated Customer Service Representatives to join their team in Central Florida. In this role, you will educate customers about services, manage daily schedules for craftsmen, and ensure a smooth customer experience through effective communication and problem-solving.

ArchitectureBuilding MaintenanceCivil EngineeringConstruction

Responsibilities

Respond to job leads in a timely manner

Coordinating the schedule and material ordering for multiple craftsmen and projects

Utilizing our dispatching and schedule management software

Returning customer calls as needed and following up with past customers

Ensuring that all craftsmen follow our standardized service path and internal administrative processes

Performing paperwork and filing duties

Assist in solving operational issues as they arise to ensure a smooth customer journey

Qualification

Customer service skillsAdministrative experienceSales experienceScheduling experienceMultitasking skillsTyping skillsSales scripts experienceCommunication skillsProblem-solving skillsInterpersonal skills