Inteletech Global Inc · 4 months ago
Technical Support Analyst
Richmond, VA 23173
Full-time
Onsite
New Grad, Entry Level
$30/hr - $30/hrInteletech Global Inc is a full-service creative studio with a strong technology background, focused on providing consulting services in changing IT environments. They are seeking a Desktop/Technical Support Analyst to provide consultative and technical support to DBHDS staff, ensuring timely problem resolution and optimal system performance.
Cloud ComputingConsultingSoftwareSoftware Engineering
Responsibilities
Act as a first point of contact for providing technical support to all areas within the organization
Provide telephone, walk-in, and e-mail support to the Help Desk Field\Faculty\Staff Help Desk, as needed
Accurately document request history and work in Help Desk Ticketing System; documentation of efforts through the ticketing and inventory management systems
Installation, configuration, set up and maintenance setup of desktop and laptop computer hardware and software for faculty, staff
Triage and route advanced second and third tier requests to the appropriate technical personnel
Provide timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineers, and application developers
Qualification
Required
Act as a first point of contact for providing technical support to all areas within the organization
Provide telephone, walk-in, and e-mail support to the Help Desk Field\Faculty\Staff Help Desk, as needed
Accurately document request history and work in Help Desk Ticketing System; documentation of efforts through the ticketing and inventory management systems
Installation, configuration, set up and maintenance setup of desktop and laptop computer hardware and software for faculty, staff
Triage and route advanced second and third tier requests to the appropriate technical personnel
Provide timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineers, and application developers
Company
Inteletech Global Inc
About Us We’re more than Software Company with a creative side. We’re a full-service creative studio with a serious technology background.
Founded in 2002
51-200 employees
H1B Sponsorship
Inteletech Global Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (10)
2023 (3)
2022 (6)
2021 (11)
2020 (10)
Funding
Current Stage
Growth StageCompany data provided by crunchbase