Inteletech Global Inc · 3 months ago
Desktop/Technical Support Analyst 3
Richmond, VA 23173
Full-time
Onsite
Mid Level
$35/hr - $35/hrInteletech Global Inc is a full-service creative studio with a strong technology background. They are seeking a skilled Desktop/Technical Support Technician to provide IT administration and technical support for the Department of Veterans Services' Sitter & Barfoot Veterans Care Center, managing approximately 200 IT devices and ensuring seamless integration and support of their IT program.
Cloud ComputingConsultingSoftwareSoftware Engineering
Responsibilities
Assist DVS IT Management with integration, management, and support of the Information Technology program for the Veterans Care Center (VVCC) and some remote Veterans Benefits sites
Independently provide IT administration and technical support for agency specific software and hardware systems
Setup, configure, and maintain PC desktops, laptops, and related peripheral devices (printers, scanners, etc.)
Install, troubleshoot, and administer Windows Operating System, Microsoft Office suite, Internet Explorer, Google Chrome, McAfee Anti-Virus Software, Adobe Acrobat Reader/Writer, and other commercial business software products
Setup, configure, and troubleshoot Android and Apple mobile devices
Support and troubleshoot Ethernet based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.)
Install, administer, troubleshoot and train on E-mail applications (Google Suite, PST files, calendaring, distribution lists, etc.)
Manage IT inventory control, ticketing system and reporting
Configure and troubleshoot analog and digital phone systems
Ensure Network and IT security compliance
Communicate clearly and effectively with customers, team members, and support vendors
Provide excellent customer service and teamwork support
Utilize problem-solving skills to assess/resolve issues in a timely manner
Create documentation on technical issues and solutions that are easy to understand
Lift up to 50 lbs. frequently and perform repetitive motions including standing, sitting, reaching, lifting, walking, bending, and climbing
Qualification
Required
Knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.)
Proficient knowledge of installing, troubleshooting, administering Windows Operating System, Microsoft Office suite, Internet Explorer, Google Chrome, McAfee Anti-Virus Software, Adobe Acrobat Reader/Writer, and other commercial business software products
Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices
Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.)
Expert working knowledge and experience with E-mail application installation, administration, troubleshooting and training (Google Suite, PST files, calendaring, distribution lists, etc.)
Basic experience with IT inventory control, ticketing system and reporting
Basic experience with analog and digital phone configuration and troubleshooting
Good understanding of Network and IT security
Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each
Possesses excellent customer service skills and is teamwork oriented
Possesses excellent problem-solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner
Possesses good organization and time management skills
Possesses the ability to create documentation on technical issues and solutions that are easy to understand
Ability to lift up to 50 lbs. frequently and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing
Company
Inteletech Global Inc
About Us We’re more than Software Company with a creative side. We’re a full-service creative studio with a serious technology background.
Founded in 2002
51-200 employees
H1B Sponsorship
Inteletech Global Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (10)
2023 (3)
2022 (6)
2021 (11)
2020 (10)
Funding
Current Stage
Growth StageCompany data provided by crunchbase