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Legends Global · 1 day ago

Lead Receptionist

Baltimore, MD

Part-time

Onsite

Entry, Mid Level

1+ years exp

Legends Global is a company that designs and realizes exceptional experiences in sports and entertainment. The Receptionist at the Maryland Club serves as the first point of contact for members and guests, providing office support and ensuring a welcoming atmosphere while handling various administrative tasks.

HospitalityMarketingSports

Responsibilities

Serve as the primary greeter for members and guests, ensuring a warm, professional, and hospitable experience

Memorize member faces, names, and profiles to provide personalized service and foster a sense of community

Answer and direct incoming calls, providing detailed and courteous assistance

Manage email communication, including responding to inquiries and relaying messages promptly and professionally

Assist with general administrative duties such as postage/shipping, scheduling, and ordering office supplies

Support staff with projects, including accounting, timekeeping, and payroll tasks

Maintain front office organization and cleanliness, ensuring it reflects the Maryland Club’s standards

Manage reservations, private event inquiries, and member scheduling in collaboration with the Membership Manager

Utilize design software, such as Adobe InDesign or Canva, to create flyers, digital communications, and marketing materials for events or club updates

Monitor and manage member communication platforms, including newsletters, social media updates, and event reminders

Provide exceptional customer service, addressing member needs or concerns and resolving them efficiently

Other duties as assigned

Qualification

Microsoft Office SuiteCustomer serviceGraphic designOrganizational skillsVerbal communicationWritten communicationBilingual (English/Spanish)Team-orientedAttention to detail