EliseAI · 3 weeks ago
VP of Customer Success | Housing
New York, NY
Full-time
Onsite
Director/Executive
$250K/yr - $350K/yrEliseAI is a company focused on improving the housing and healthcare industries through AI integration. The Vice President of Customer Success will own and scale the customer journey, ensuring customers achieve measurable success and value from the platform, while leading a high-performing team to drive retention and growth.
Artificial Intelligence (AI)Business IntelligenceMachine LearningProperty ManagementPropTechReal Estate
Responsibilities
Define and execute a long-term vision for Customer Success that aligns with EliseAI’s overall business objectives
Lead a high-performing team, setting clear goals and fostering a culture of accountability, growth, and customer-centricity
Serve as a trusted partner to our most strategic customers, including national real estate portfolios
Actively engage in executive-level conversations to drive alignment between EliseAI’s platform capabilities and customer business outcomes
Own revenue retention and growth across the customer base
Partner with Sales and Revenue leaders to develop and execute comprehensive account strategies that increase product adoption and upsell/cross-sell opportunities
Oversee the customer journey from onboarding through renewal, ensuring seamless implementation and long-term engagement
Ensure consistent delivery of exceptional experiences across touch points
Develop and refine scalable systems for monitoring customer health
Proactively identify risk signals and lead cross-functional efforts to address and eliminate churn risk
Work closely with Product and Engineering to provide voice-of-customer insights, influence product roadmap prioritization, and drive adoption of new features and functionality
Build mechanisms to capture and act on customer feedback
Drive programs that turn satisfied customers into advocates and referenceable partners
Hire, mentor, and retain top talent. Design and implement org structures and processes that support rapid scale without sacrificing quality
Qualification
Required
Extensive experience in scaling customer success functions within a SaaS company with 9 figures of revenue
Strong analytical and strategic thinking skills, with the ability to manage high-level conversations with internal and external stakeholders
Proven track record of fostering long-term customer relationships and enhancing customer satisfaction
Deep understanding of customer success metrics and the ability to link these to business outcomes
Ability to work autonomously in a fast-paced environment
Willingness to work in person at our office 4-5 days in our NYC office
Benefits
Equity in the company
Medical, Dental and Vision premiums covered at 100%
Fully paid parental leave
Commuter benefits
401k benefits
Fitness & home services stipend to cover part of your expenses so you can focus on what matters
A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
Unlimited vacation and paid holidays
We'll cover relocation packages and make the move exciting, not painful!
Company
EliseAI
EliseAI is an AI-driven company that offers automation, streamlining workflows, and unique needs of housing and healthcare operations.
Founded in 2017
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$391.93MKey Investors
Andreessen HorowitzSapphire VenturesPoint72 Ventures
2025-08-19Series E· $250M
2024-08-14Series D· $75M
2023-06-06Series C· $35M
Leadership Team
Minna Song
Cofounder & CEO
Recent News
Crunchbase News
2025-12-23
2025-12-21
Crunchbase News
2025-11-24
Company data provided by crunchbase