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The Fedcap Group · 2 days ago

Supervisor, Mailing & Printing Fulfillment Services

Bronx, NY

Full-time

Onsite

Mid, Senior Level

$25/hr - $29/hr

3+ years exp

The Fedcap Group is dedicated to creating opportunities for people with barriers to economic well-being. They are seeking a Print/Mail Production Supervisor who will oversee daily operations, ensuring efficiency and productivity in print and mail services while managing personnel and resources.

CharityHealth CareMental HealthNon Profit

Hiring Manager

Cheryl Olsen

Responsibilities

Assigning daily work functions to staff to provide required services to all customers, contractual and non-contractual, for print and mail receipt and delivery

Planning, Organizing, Directing, and Controlling services provided to Print and Mail customers through the delegation of assignments to staff and follow-up to ensure tasks are accomplished on time

Cross-training staff to ensure all departmental goals can be met

Coordinating with the Manager as needed to ensure the needs of the Banknote Print and Mail center are met

Recruit, interview, and select staff based on contractual requirements; provide training to staff as needed

Provide performance improvement plans as needed with staff in writing

Identify and anticipate any workload concerns, such as missed deadlines or equipment failure, staffing issues, or supply deficiencies, and formulate a plan of action with the Manager to inform customers of any delays

Responsible for following and ensuring all Fedcap protocols, policies, and codes of conduct are being met by yourself and staff

Required to follow directives or operational objectives set forth by your Site Manager or above

Producing high-volume mailings with an average of 25,000 to 50,000 mailings per day

Communicate any complications or concerns effectively and immediately regarding staff and vehicles, and equipment outages

Responsible for responding and following up on email, verbal, and phone conversations with vendors, customers, and internal and external customers promptly

Work with corresponding support personnel for all print and mail software updates or work changes, including USPS, BCC, and Pitney Bowes, to ensure and minimize interruption, delays, and downtime

Qualification

Mailroom Fulfillment OperationsSupervision of StaffLogistics ExperiencePlanet Press SoftwareBCC Postal SoftwareMailroom Equipment OperationUS Postal RegulationsMicrosoft Suite ProficiencyAdobeInDesignFiery Command