Sila Services · 4 months ago
HVAC Service Manager
Woburn, MA
Full-time
Onsite
Senior Level
$90K/yr - $150K/yr
5+ years expSila Services is a leader in HVAC services with over five decades of experience in Greater Boston, seeking an HVAC Service Manager to inspire and uplift their team. The role involves leading, training, and motivating technicians while ensuring exceptional customer service and operational efficiency.
Heating Ventilation and Air Conditioning (HVAC)Home ImprovementProfessional ServicesSolar
Responsibilities
Lead, direct, motivate, train, and hold accountable department to reach their highest level of potential, exceptional customer satisfaction and performance standards
Actively promote and create a positive culture of accountability within their department and collaborate and grow intra-company departmental coordination and support
Recruit, interview, and onboard new technicians by working with our talent acquisition team
Provide ongoing technical and safety support 24/7 to staff to ensure maintained level of knowledge and skills to do quality work
Ensure technicians have necessary tools, equipment, and manpower to maximize potential and provide the highest quality service to customers
Work with Warehouse Manager to ensure proper inventory, equipment & tools in warehouse & on trucks
Maximize Resources: constant involvement with call center, dispatch, and various departments to ensure work opportunities are available, acted upon, and technicians are matched to right jobs
Consistently provide service and sales performance support to the techs via ride along, site visits, oversight of repairs, customer resolutions and follow-ups
Monitor invoices, forms, photos, equipment, and schedules
Prepare/review payroll, spiffs, and commissions
Promote performance, enthusiasm and brand loyalty during daily huddles, weekly team meetings, and 1:1’s
Help develop annual budgets, control expenses, and meet or exceed plan for department
Assist in reviewing, revising, and updating price book tasks as necessary to ensure profit
Ensure sufficient staff levels and grow employee skillsets to meet ongoing customer demand and seasonal spikes
Lead from the front, serve as field backup when customer demand is high
Other tasks and responsibilities as required to maintain efficient department operations
Local travel of around 25%
Qualification
Required
5+ years of HVAC management/supervisory experience
Strong understanding of HVAC equipment, functions, repairs, ductwork modifications, and design
Possess the ability to inspire both personal and professional growth of our team members
Be detail-oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment
Excellent organization skills, accuracy, and dependability
Proficient in using a computer and Microsoft Office applications (Excel, Word & PowerPoint)
Service Titan knowledge
Exceptional follow-through capabilities
Knowledge of OSHA safety rules and regulations
Valid Driver's License and clean driving record
HVAC Management/Supervisory: minimum 3 years (Required)
Ability to Relocate: Woburn, MA: Relocate before starting work (Required)
EPA Universal Certification (Required)
Preferred
HVAC Service: 5-8 years (Preferred)
Benefits
Affordable, quality health, dental & vision insurance
401(k) w/ company match
Paid vacation, sick and personal days
On-going growth opportunities
Parental Leave
Short term disability, long term disability, and company paid life insurance
Paid training/ongoing education
Friends and Family Discounts on Services
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Relocation assistance
Vision insurance
Company
Sila Services
With market-leading HVAC, Plumbing and Electrical service brands, the 3,000+ team members of Sila Services set the industry’s gold standard for an employee-first culture, great work environments, exceptional career growth opportunities and a collaborative environment of teamwork and results-driven excellence.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Morgan Stanley
2024-11-11Acquired
2023-04-01Debt Financing
2021-05-21Private Equity
Leadership Team
Mike Rudolf
COO
Ryan Flaherty
Chief Revenue Officer (CRO)
Recent News
2026-01-14
Company data provided by crunchbase