Education at Work · 3 months ago
Seasonal Real-time Analyst
El Paso, TX
Full-time
Onsite
New Grad, Entry Level
$18/hr - $21/hrEducation at Work is seeking a Seasonal Real-time Analyst to monitor and manage real-time contact center adherence and performance. The role involves making staffing adjustments, providing updates to leaders, and generating performance reports to ensure service level goals are met.
Call CenterConsultingEducationEmploymentNon ProfitOutsourcingStaffing AgencyTraining
Responsibilities
Monitor real-time call volume and agent activity using WFM Software (e.g. Aspect, Wallboard)
Make intraday adjustments to staffing to ensure adequate coverage during fluctuation
Communicate with leaders to provide real-time updates and recommendations for improving service level
Generate and distribute daily, weekly and monthly reports on performance metrics such as service level and Adherence
Collaborate with scheduling team to optimize employee schedules based on forecasted volume and business requirements
Qualification
Required
High School diploma
Experience with Microsoft Windows Server/Desktop
Excellent customer service skills
Strong interpersonal and organizational skills
Ability to multi-task and prioritize effectively
Proficient in troubleshooting and problem resolution
Preferred
Actively enrolled in a technical degree program (preferred)
Experience with Cisco, Thin Client, and Cloud based programs preferred
Company
Education at Work
Education at Work is an outsourcing company that helps college students to secure their finances by rendering job opportunities.
Founded in 2012
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$4.5MKey Investors
Salesforce Foundation
2024-01-05Series Unknown· $4M
2023-11-09Grant· $0.5M
Leadership Team
Jaime Nunez
CEO/President
Scott Blevins
Senior Vice President, Partnerships and Growth
Recent News
Government Technology US
2025-04-15
2023-11-15
Company data provided by crunchbase