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BNY · 4 hours ago

Director, Client Processing Manager

Pittsburgh, PA

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

BNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. They are seeking a Director, Client Processing Manager to oversee client accounts, manage resources, and develop policies to enhance service quality and stakeholder experience.

Financial Services

Responsibilities

Manage multiple teams and oversee a core operating area in Client Processing, handling all aspects of client accounts including solicitation, inquiries, transactional processing, and problem resolution

Manage resource allocation and ensure projects are on schedule and within budget

Provide a consistent client service level model and ensure all service levels are consistently satisfied or exceeded

Develop policies and processes to meet and exceed product/service and quality standards, identifying and implementing process improvements to enhance stakeholder experience

Recruit, direct, motivate, and develop staff to maximize individual contributions, professional growth, and effective teamwork

Set departmental budgets, conduct resource planning, and develop business plans for team/group operations

Qualification

Client Processing ManagementResource AllocationProcess ImprovementBrokerage ProcessingManagement ExperienceTeam DevelopmentBudget ManagementClient Service LevelPolicy DevelopmentBusiness PlanningLicensesCertifications