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Hexagon Mining · 2 days ago

Principal Advisor - Underground

Tucson, AZ

Full-time

Hybrid

Lead/Staff

10+ years exp

Hexagon Mining is a global leader in digital reality solutions. The Principal Solutions Advisor – Underground is a strategic role focused on enhancing customer loyalty and fostering long-term relationships, ensuring the successful deployment and continuous improvement of solutions in the mining industry.

Mining

Responsibilities

Responsible for ensuring retention and customer growth through the following:

Act as a Subject Matter Expert for Hexagon Technologies

Working alongside regional AMs/BDMs to support them during the pre/post-sales process by defining & scoping technology solutions for mining customers

Ensure trials and deployment plans contain methods to quantitatively measure adoption and value for the customers

Build reference sites for Underground products in each region

Contribute to building long term sustainable relationships with our customers

Work with customers to generate success stories/case studies which quantify business outcomes and value

Develop a best-practice Deployment, Management of Change and Continuous Improvement Strategies

Support the Sales and Product Release Process

Develop and maintain customer facing and internal training processes and materials

Provide customer feedback and be a Voice of Customer for the Product team

Support the Product team in keeping abreast of our competitors and competitive landscape

Collaborate with, support and product management on product deployment and go-to-market strategies

Review and provide feedback to the Product team on release notes as part of the release readiness process

Mentor the Customer Success team and actively peer review and collaborate with the team to support the betterment of the individuals and team

Undertake various assigned initiatives that are designed to further Hexagon’s success

Actively pursue industry participation, including development and presentation of papers

Qualification

Underground mining expertiseCustomer success strategiesProduct commercializationConsultancy experienceMatrix organization experienceManagement experienceOther languageFluent EnglishSpanish