Milestone Systems · 5 months ago
Head of Solutions Engineering
, , , CA 99999, US
Full-time
Hybrid
Mid, Senior Level
$150K/yr - $170K/yr
4+ years expMilestone Systems is seeking a Head of Solutions Engineering to join their Global Solutions Engineering team. This role will support the BriefCam video analytics product line and work closely with the sales team to enhance regional sales by providing technical sales support and managing a team of Solution Engineers.
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Responsibilities
Responsible for the specifications, installation, configuration, and commissioning of proof of concept and demo systems for Partners and Customers
Help the Sales team members respond to requests for information (RFI) and requests for proposals (RFP), including compliance, data privacy, and architecture
Provide technical advice to end users, resellers, and the internal sales team on different technologies and integration solutions using a variety of tools (email, case management platform, etc)
Build customized dashboards tailored to vertical-specific use cases for proof of concept and demo environments
Provide technical support to resolve system and environment issues for Partner, Customer, and Demo/POV systems, including being a liaison between the internal R&D teams, the Partners, and the end users (where required)
Work in conjunction with the Sales and Marketing team members to address technical questions and conduct product demonstrations
Refer to our internal knowledge base, documentation, and external resources to provide accurate answers and solutions to requests promptly
Provide pre-sales product training, when needed, to operators, administrators, end users, partners, and Sales team members
Disseminate relevant acquired knowledge to the other team members, both technical and non-technical
Support marketing activities, including trade shows, webinars, and other campaigns for developing new customer leads
Support trade shows, including booth setup, booth staffing, and presentation assistance
Travel required, regional and occasionally international (up to 50% depending on business requirements)
Other tasks as assigned
Qualification
Required
A Bachelor's degree or higher in a technical discipline - Engineering, Information Technology, Computer Science, or a relevant field
Minimum 4 years of work experience in a customer-facing role involving both pre-and post-sales engineering activities, training, and technical support
Experience managing a team of Solution Engineers
Strong knowledge and experience of both hardware and software products (IP networking, SaaS applications, video security, client/server environments, and other communication systems)
Strong knowledge and experience with Video Management Systems, Video Recording, and Video Analytics
Thorough understanding of the data flow throughout a system (database, IIS, thin-client GUI)
Hands-on experience with Windows and Linux (Ubuntu/RHEL) environments
Familiarity working with databases (PostgreSQL, etc) and reading log files
Experience in IIS web services and RESTful API calls
Experience with troubleshooting a web-based platform using various tools and methodologies (browser developer tools, application logs, etc)
Time management skills enabling you to prioritize your tasks accordingly and independently
Innate ability to work in harmony with different personality types while understanding your role in the sales process
Passion for knowledge acquisition through curiosity to find answers to questions you don't know, to continue learning how products work, and to create new solutions for customers
Fluent in English with a preference for bilingual candidates in Spanish and/or Portuguese
Benefits
Medical/dental benefits
FSA or HSA
401k with 6% Safe Harbor employer match
Paid parental leave
Generous PTO (20 days' vacation, 10 days paid sick time, and 12 company holidays)
Fully paid Short Term disability policy
Fully paid Long Term disability policy
Life Insurance
Company
Milestone Systems
Milestone Systems develops open platform IP video management software, delivering easy-to-manage surveillance solutions for enterprises.
1001-5000 employees
H1B Sponsorship
Milestone Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Late StageTotal Funding
$27.01MKey Investors
Index Ventures
2014-06-12Acquired
2014-02-01Seed· $0.01M
2008-07-07Series A· $27M
Leadership Team
Thomas Jensen
Chief Executive Officer
Henrik Friborg Jacobsen
Co-Founder
Recent News
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