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SPS · 3 months ago

Hospitality Office Services Supervisor

New York, New York, United States

Full-time

Onsite

Mid Level

SPS North America is an award-winning employer offering outsourcing solutions across various sectors. The Hospitality Supervisor will oversee daily operations in a corporate hospitality environment, ensuring exceptional client service and operational efficiency while managing teams in barista, reception, and event setup services.

ConsultingDocument ManagementHuman ResourcesOutsourcing

Responsibilities

Supervise the barista team, ensuring consistent product quality, speed of service, and adherence to hygiene and safety standards

Implement training and development for barista staff to deliver exceptional customer service

Oversee reception team and operations, ensuring a professional and welcoming environment for clients, staff, and visitors

Train and support reception staff in guest management, telephone handling, and concierge-style services

Manage visitor sign-in processes and ensure compliance with security and safety protocols

Coordinate and supervise meeting room and event setups, including furniture moves, catering, and room readiness

Liaise with internal teams and external suppliers to ensure events run smoothly and to client requirements

Conduct pre- and post-event checks to maintain quality standards

Monitor performance, conduct regular check-ins, and provide coaching where necessary

Act as the main point of escalation for service issues, resolving them quickly and effectively

Drive continuous improvement initiatives to enhance guest experience and operational efficiency

Qualification

Hospitality supervisionFood safety knowledgeLeadership skillsMultitasking abilityCommunication skillsInterpersonal skillsClient-first mindsetAttention to detail