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C.H. Robinson · 9 hours ago

Capacity Portfolio Representative - Full-Time Roles Starting in Spring 2026

Villa Park, IL

Full-time

Hybrid

New Grad, Entry Level

$25.48/hr - $31.25/hr

C.H. Robinson is a leading logistics company, and they are seeking a Capacity Portfolio Representative to manage and grow a portfolio of carriers. This role involves inside sales, account management, and operations to ensure effective service delivery and customer satisfaction in the supply chain process.

LogisticsSupply Chain ManagementTransportation

Responsibilities

Establish and maintain carrier relationships through lead generation, cold calling, and referrals

Learn about carriers’ business goals, preferences, and capabilities to maximize relationships and satisfaction

Monitor account activity, identify inactive or underutilized accounts, and take action to reactivate them

Leverage technology such as automated booking products, C.H. Robinson’s carrier website, and mobile apps to enhance carrier satisfaction and efficiency

Analyze freight market trends, seasonality, and supply-demand factors to make informed pricing decisions

Use capacity analysis and internal costing tools to guide your buying and negotiating strategies

Proactively post, negotiate, and secure available capacity to meet customer needs

Provide outstanding service by addressing carrier issues promptly and implementing effective solutions

Regularly review and act on carrier feedback to improve service

Identify and recommend the best payment solutions for each carrier based on their needs

Assist carriers with cash advances and resolve payable issues to ensure smooth operations

Collaborate with internal teams on shipment updates, problem resolution, and operational execution

Maintain accurate transit load visibility and reinforce on-time pickup and delivery expectations

Identify root causes of issues and implement solutions to enhance performance

Qualification

Account managementLead generationNegotiation skillsCustomer serviceData analysisMulti-taskingCommunication skillsInterpersonal skillsDecision-making

Required

High School Diploma or GED equivalent

Preferred

Value a diverse and inclusive work environment

Hold a Bachelor's degree from an accredited college or university

Have experience using customer perspective to guide decisions and actions

Can persuade, motivate, influence, and negotiate with others

Display strong decision-making, multi-tasking, communication and interpersonal skills

Enjoy solutions driven work by leveraging appropriate tools to evaluate and make recommendations

Benefits

Two medical plans (including a High Deductible Health Plan)

Prescription drug coverage

Enhanced Fertility benefits

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid and floating holidays

Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada

Paid parental leave

Paid time off to volunteer in your community

Charitable Giving Match Program

401(k) with 6% company matching

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities