SHI International Corp. · 2 days ago
Technical Architect - ServiceNow
Texas, United States
Full-time
Onsite
Mid, Senior Level
$125K/yr - $175K/yr
5+ years expSHI International Corp. is a global provider of IT solutions and services, helping organizations change the world through technology. The Technical Architect - ServiceNow will leverage deep technical expertise in the ServiceNow platform to lead solution design, engage with clients, and drive revenue growth within the professional services team.
HardwareInformation TechnologySoftware
Responsibilities
Lead workshops to guide clients through solution design and implementation process
Conduct platform application assessments and CMDB/CSDM assessment
Drive revenue growth within the professional services team by identifying new opportunities and optimizing service offerings
Collaborate with SHI Stakeholder partner teams to create synergistic service solutions
Engage with SHI sales teams, including front line sellers and customer success managers, to ensure a unified approach to service delivery and client engagement
Demonstrate deep expertise in Service Delivery and provide thought leadership and guidance to clients and SHI teams on best practices, trends, and innovations in technology
Analyze current business processes and make recommendations for improvement based on industry trends and professional business knowledge
Stay current with new technologies and frameworks, drive the retirement of legacy solutions/technologies, and recommend adopting new partners or solution components
Qualification
Required
Certifications in three or more ServiceNow areas are strongly recommended
Proven ability to lead workshops and guide clients through solution design processes
Strong client-facing skills, with the ability to communicate technical concepts to non-technical stakeholders
Experience troubleshooting complex issues and implementing effective solutions on the ServiceNow platform
Ability to make informed recommendations and decisions on solutions that align with best practices and client needs
Experience with story grooming and collaborating with stakeholders to refine requirements
Detailed knowledge of ITIL methodologies, IT architecture, JavaScript, and web software design principles
Experience with common web technologies and networking (XML, HTML, AJAX, CSS, HTTP, TCP/IP)
Directory service integration experience (Active Directory, LDAP)
Knowledge of Single Sign-on methods (token, SAML 1.1, SAML 2.0) and Web Services integrations (SOAP, REST)
Completed Bachelor's Degree or relevant work experience
5+ years of experience implementing, configuring, and customizing ServiceNow
5+ years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)
Bachelor's Degree or equivalent experience
Willingness to travel occasionally
Preferred
ServiceNow Implementation and Assessment experience in two or more applications preferred
Additional experience in IT or Software Asset Management
Industry-leading knowledge of the ITAM and Software lifecycle
ServiceNow CIS, CAD, or CTA certifications
Benefits
Medical
Vision
Dental
401K
Flexible spending
Company
SHI International Corp.
Think of SHI as your personal technology concierge.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Thai Lee
President / CEO
Dave Gruver
Field Chief Technology Officer
Recent News
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2025-11-08
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2025-11-08
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