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Parts Town · 2 days ago

Senior Director of IT Operations (On-site Work Schedule)

DuPage County, IL

Full-time

Onsite

Director/Executive

12+ years exp

Parts Town is the fastest-growing distributor of restaurant equipment and appliance parts, seeking a visionary Senior Director of IT Operations. This role is responsible for leading the Infrastructure & Cloud strategy across North America, ensuring the performance, scalability, security, and cost-efficiency of IT infrastructure while driving innovation through automation and modern cloud operations.

CookingFood ProcessingLogisticsRestaurantsSupply Chain Management

Responsibilities

Develop and execute the IT infrastructure and cloud roadmap aligned with business and security goals

Lead a high-performing team and formalize a unified North American operating model

Manage hybrid infrastructure (data centers, Azure/GCP/AWS) with a focus on automation, disaster recovery, cost optimization, and Infrastructure as Code (IaC)

Oversee Microsoft 365 and digital workplace tools to enhance employee experience

Lead Help Desk transformation through tiered support, self-service, and AI-driven automation

Implement self-service provisioning, AIOps, RPA, and observability tools to improve system reliability and reduce incident response time

Manage enterprise network, endpoint, and core IT platforms (e.g., Active Directory, Intune, DNS, backup)

Drive vendor performance, contract negotiations, and operational budgeting with a focus on innovation and cost control

Define and track KPIs, deliver executive dashboards, and ensure compliance with cybersecurity and regulatory standards

Qualification

IT operations leadershipHybrid cloud environmentsInfrastructure as Code (IaC)Microsoft 365AutomationCost optimizationDisaster recoveryCommunication skillsCross-functional collaborationTeam leadership