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Citizens · 8 hours ago

Website Experience Manager

Charlotte, NC

Full-time

Onsite

Senior Level

$130K/yr - $150K/yr

5+ years exp

Citizens is a company focused on customer-centric culture and community engagement. They are seeking a Senior Website Experience Manager to guide the direction of their unauthenticated website experience and oversee a team responsible for its execution, ensuring it aligns with brand identity and enhances user engagement.

BankingCredit CardsFinancial ServicesFinTechRetail

H1B Sponsor Likely

Responsibilities

Oversee and maintain our customer-facing website

Collaborate with business partners and publishing teams to ensure the website remains current and compliant

Stay updated with the latest trends and technologies in web design and development. Continuously seek ways to enhance website UX by identifying and implementing improvements based on user feedback and performance metrics

Collaborate with UX Design and Brand Design teams to create visually appealing and high-performing experiences

Work closely with development teams to provide requirements for new design and component enhancements

Partner with Website and Growth strategists to develop A/B testing plans for continuous improvement

Collaborate with the SEO team to develop a website that adheres to SEO best practices

Train members of the team on best practices for website experience creation

Qualification

Web design managementUX design best practicesContent Management SystemsSEO / SEM best practicesHTMLCSSJavaScriptWebsite analytics platformsFigmaSketchTeam trainingAttention to detailCommunication skills

Required

Bachelor's degree in design, marketing, computer science, engineering, or a related field, or equivalent professional experience

5+ years managing web design and development teams

Strong working knowledge of Content Management Systems

Proficient in HMTL, CSS, Java Script, and coding best practices

Comprehensive understanding of UX design and research best practices

Experience in website analytics platforms

Advanced knowledge of SEO / SEM best practices

Experience working with FIGMA or Sketch required

Recent experience working with content models and headless architecture

Strong attention to detail and ability to communicate feedback to a diverse audience / stakeholders

Preferred

Open Text Team Site a huge plus

Adobe Analytics preferred

Figma preferred

Experience working in a regulated industry a huge plus (Banking experience not required)

Benefits

Comprehensive medical, dental and vision coverage

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828

Providence, Rhode Island, USA

10001+ employees

https://www.citizensbank.com/

H1B Sponsorship

Citizens has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (1)