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AFL · 3 days ago

Technical Writer

Duncan, SC

Full-time

Hybrid

Mid Level

3+ years exp

AFL manufactures industry-leading fiber optic cable and provides engineering services for major telecom customers. The Technical Writer will develop and maintain high-quality product documentation and training materials, ensuring accuracy and clarity while collaborating with various teams.

Enterprise SoftwareManufacturingNetwork SecurityTelecommunicationsWeb HostingWired Telecommunications

H1B Sponsor Likely

Responsibilities

Create product training content to support AFL’s external customers and installation contractors, as well as AFL internal users including engineers, PLMs, and commercial teams

Review draft content and finalize

Develop methods and tools to improve the content creation and management

Interaction with and support for the engineering, PLM and MarCom staff as required

Participate in product prototyping and mockups in support of content development

Participate in and support industry technical specification reviews and meetings

Utilize effective communication and problem-solving skills to foster an effective team environment, which strives for product quality, job productivity, safe working environment, organizational effectiveness, and continuous improvements

Document and maintain information in compliance with QMS and TL9000 requirements

Participate and lead peer review efforts of newly developed and revised content

Adhere to and promote the environmental, health & safety policies of AFL

Ensure Consistency and Brand Alignment: Maintain consistency in tone, style, and branding across all technical content, adhering to AFL’s documentation standards and guidelines

Conduct User Research and Feedback Analysis: Gather feedback from end users, trainers, and stakeholders to continuously improve the clarity, usability, and effectiveness of documentation

Maintain Version Control and Documentation History: Track changes and maintain version histories for all documentation to ensure traceability and compliance

Support Localization and Translation Efforts: Coordinate with translation teams to adapt content for global audiences, ensuring technical accuracy and cultural relevance

Leverage Content Management Systems (CMS): Utilize CMS tools to organize, publish, and manage documentation efficiently across platforms

Create Visual Aids and Diagrams: Design or collaborate on the creation of visual content such as diagrams, flowcharts, and infographics to enhance understanding

Stay Current with Industry Trends and Tools: Continuously explore and adopt new tools, technologies, and best practices in technical communication and instructional design

Provide Training and Mentorship: Offer guidance to cross-functional team members on documentation standards and writing best practices

Qualification

Fiber Optics KnowledgeContent Management SystemsDocumentation ToolsTechnical WritingMS Office ProficiencyBasic HTML/XML KnowledgeUX Design PrinciplesResearch SkillsAnalytical ThinkingCuriosityTime ManagementAdaptabilityFlexibilityInitiativeSelf-MotivationContinuous LearningInterpersonal SkillsOrganizational Skills

Required

3+ years of technical writing or documentation experience

Previous background in fiber optics is ideal, along with any technical experience

Proficient user of MS Office applications

Ability to edit and develop pictures and graphics to illustrate technical documents

Working knowledge of technical data & specifications, maintaining an objective attitude, and handling multiple competing priorities & meeting deliverable deadlines

Experience with Documentation Tools: Familiarity with tools such as Adobe FrameMaker, MadCap Flare, Snagit, Camtasia, or other authoring and multimedia tools is a plus

Content Management System (CMS) Experience: Experience working with CMS platforms or document repositories to manage and publish content

Understanding of UX and Information Design Principles: Ability to structure content for readability and usability, especially for technical audiences

Basic HTML/XML Knowledge: Understanding of markup languages used in structured documentation environments

Experience in Agile or Cross-Functional Teams: Comfortable working in iterative development environments and collaborating with diverse teams

Strong Research Skills: Ability to gather and synthesize information from subject matter experts, product specifications, and technical standards

Preferred

Experience with quality database applications and analytical tools are preferred

Benefits

A hybrid in office schedule for qualifying employees

Flexible time off policy

401K Company match (up to 4% - dollar for dollar)

Professional development, training, and tuition reimbursement programs

Excellent medical, dental, vision, and life insurance policy options

Opportunities for career advancement with an industry leading company!

Company

AFL

Glassdoor3.7

AFL is a telecommunication company that offers fiber optic cable, transmission and substation accessories to its clients.

Founded in 1984

Duncan, South Carolina, USA

1001-5000 employees

http://www.AFLglobal.com

H1B Sponsorship

AFL has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (1)