Socure · 3 months ago
Senior Solution Consultant – Post-Sales, Platform
United States
Full-time
Remote
Mid, Senior Level
$120K/yr - $150K/yr
2+ years expSocure is building the identity trust infrastructure for the digital economy, focusing on verifying identities and preventing fraud. The role of Senior Solution Consultant involves supporting client onboarding and ensuring a smooth experience with Socure's platform, while collaborating with various teams to optimize client success.
Artificial Intelligence (AI)Cyber SecurityFraud DetectionIdentity ManagementInformation ServicesInformation TechnologyMachine LearningPredictive Analytics
Responsibilities
Assist with onboarding efforts for new clients, helping to configure and deliver Socure’s platform according to customer needs
Support technical integrations by working with client teams and providing input on best practices
Contribute to early-stage client success by ensuring the solution is implemented effectively
Help troubleshoot technical issues during early stages of deployment in coordination with Support and Customer Success teams
Work alongside internal teams to make sure client questions are addressed quickly and thoroughly
Participate in ongoing optimization efforts to improve the client experience
Gather and document technical and functional requirements from clients
Help translate client workflows into effective product configurations
Assist in resolving integration or product issues, escalating as needed
Deliver introductory training sessions and walkthroughs to help clients get started confidently
Contribute to the creation of documentation and internal resources to support common onboarding patterns
Share client feedback and observations with Product, Engineering, and other teams to help inform product improvements
Collaborate with Sales, Support, and Customer Success to ensure a coordinated customer experience
Qualification
Required
2–4+ years of experience in a solution consulting, technical implementation, or support engineering role—preferably within SaaS or a technology-related company
Working knowledge of APIs, data integration, and web-based platforms
Comfortable explaining technical concepts to clients in a clear and approachable way
Ability to manage multiple client needs and timelines in a structured and organized manner
A collaborative attitude with a willingness to learn and adapt
Bachelor's degree or equivalent experience in a technical or related field
Preferred
Familiarity with identity verification, fraud prevention, or data platforms
Exposure to enterprise customer environments and technical stacks
Experience in a startup or high-growth SaaS environment
Company
Socure
Socure is a predictive analytics platform for digital identity verification of consumers.
501-1000 employees
H1B Sponsorship
Socure has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (11)
2023 (20)
2022 (33)
2021 (30)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$744.4MKey Investors
Capital One VenturesAccelSorenson Ventures
2023-03-08Debt Financing· $95M
2021-11-09Series E· $450M
2021-06-03Series Unknown
Leadership Team
Johnny Ayers
Founder, President & CEO
Josh Simpson
SVP of Customer Success
Recent News
2025-12-25
BiometricUpdate.com
2025-12-21
Washington Technology
2025-12-20
Company data provided by crunchbase