SERVPRO of Wilkes, Alleghany, Watauga, Ashe Counties ยท 5 months ago
Highly Energetic Restoration Customer Experience Specialist
Elkridge, MD 21075
Full-time
Hybrid
Mid Level
$20/hr - $26/hr
4+ years expSERVPRO of Wilkes, Alleghany, Watauga, Ashe Counties is seeking a Customer Experience Specialist to join their team. The CES will be responsible for owning the customer experience, ensuring clear communication, and supporting project management efforts to exceed customer expectations.
Responsibilities
Responsible for clear and efficient project communication with the customer and project stakeholders
Own all aspects of the customer experience from the office process
Daily project(s) oversight to include monitoring status, audit, and work-in-progress
Create preliminary scopes of work to be passed on to estimating team
Review and validate job site documentation
Work closely with Project Managers to ensure thorough and accurate project documentation from beginning to end
Collaborate and assist with other departments, as needed
Participate in the after-hours on call rotation (Additional compensation will be provided)
Qualification
Required
At least 4 year of sales and/or customer service
Ability to multitask and to remain detail orientated
Must be knowledgeable in relevant computer applications
Willingness to be on-call after hours 1 out of every 3 weeks to meet the needs of customers outside of normal business hours
Preferred
High school diploma/GED
Previous Restoration Experience
Benefits
Sick, vacation, and holiday pay (PTO)
401(k)
Health, dental, & vision insurance plans
Critical illness & accident plans
Life insurance
Flexible work life balance
Paid training
Career progression
Internal promotional opportunities
Uniforms provided
Equipment and tools provided
And more!
Company
SERVPRO of Wilkes, Alleghany, Watauga, Ashe Counties
Restoration and Cleaning Services As a trusted leader in the restoration industry, SERVPRO of Wilkes, Alleghany, Watauga, and Ashe Counties has the advanced training and equipment needed to clean and restore your home and business anytime you need help, 24 hours a day, including weekends and holidays.
Wilkesboro, North Carolina, US
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase