GCA ยท 4 months ago
Help Desk Tier II Administrator
Qua, VA 22134
Full-time
Onsite
Mid Level
$49K/yr - $49K/yr
3+ years expGCA is a Small Disadvantaged Veteran Owned company supporting several government contracts, and they are seeking a Help Desk Tier II Administrator to join their team. This role involves addressing and resolving service requests and problem incidents related to end-user issues, providing exceptional customer service, and collaborating with system administrators and developers to ensure timely resolution of services and incidents.
Information Technology & Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Address and resolve service requests and problem incidents related to end-user issues, encompassing both software and hardware
Consult with the user community to troubleshoot technical problems and respond to queries via telephone or self-service tickets
Support internal and external customers with computer hardware, software, network, system/application access, and telecommunications systems
Utilize problem-solving skills to diagnose, identify, isolate, and analyze issues, drawing on historical database records
Route calls to specialized support teams, maintain and update records and tracking databases, alert management to recurring problems, and collaborate with system administrators and developers to ensure timely resolution of services and incidents
Provide exceptional customer service across all organizational levels
Qualification
Required
DoD 8570 - IAT Level I, Security+ CE
Demonstrated 3-5 years of progressive Information Technology (IT) experience in helpdesk support or similar IT field
Experience with software and hardware resolution to include more advanced service solutions than Tier I end user support
Top Secret clearance
High school Diploma
Benefits
401(k) matching
Company parties
Competitive salary
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance
Competitive Compensation
Paid Time off includes 10 federal holidays and 15 additional days.
Bereavement Leave
Parental Leave
PTO Cash out
Company Paid STD and LTD
Life and AD&D Insurance
70% employer paid Medical, Prescription, Dental, and Vision Coverage
401k Savings and company match
Employee referral program
Company
GCA
GCA is a veteran owned small business providing solutions to customer requirements in every realm of the intelligence and information technology industries to include, imagery/intelligence analysis, related systems engineering and administration, operations and maintenance, networking and VTC services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Anthony Tannoya
Chief Executive Officer
Michael Dorr
Vice President & COO
Company data provided by crunchbase