Cedar Management Group · 4 months ago
Accounting Specialist - Customer Experience
Charlotte Office
Full-time
Onsite
Entry Level
1+ years expCedar Management Group is seeking an Accounting Specialist focused on Customer Experience. This role involves managing client accounts, ensuring timely communication, and processing payments while maintaining strong organizational skills and attention to detail.
Management Consulting
Responsibilities
Proficient with Google Suite applications including Gmail, Docs and Sheets
Communicate effectively in person or by using telecommunications with our clients and fellow co-workers and generally enjoy working with a diverse clientele
Strong interpersonal, written and verbal communication skills required
Ability to multitask and work autonomously within established procedures and practices with limited supervision, set priorities, meet deadlines, work under pressure and adjust to change
Strong decision-making, organizational and problem-solving skills
Ensure payments are posted to the correct accounts and deposited into correct accounts
Setup automatic draft payments and address Client concerns via email and/or phone
Monitor all payments within a 48-hour turnaround time
Communicate Law Offices, Collection Agencies and Assist Real Estate Agents via email and/or phone and monitor inboxes within 24-to-48-hours turnaround
Handle the past due accounts within a Homeowner’s Association
Ensure the Law Office knows which accounts are in their possession and withdraw accounts that have been closed
Work with the home owner to create payment plans
Attention to detail
Addressing client concerns regarding closing of their home in a timely manner
Assist in sending documents, insurance information, and other oddities to proper parties
Process billing, late fees, interest, exceptions, returns, statements
Addressing client concerns regarding closing of their home in a timely manner
Communicate effectively with our homeowners and attorneys via email and phone in regards to questions and concerns about the closing of their home
Update accounts when the unit sales have completed
Qualification
Required
High School Diploma
Proficient with Google Suite applications including Gmail, Docs and Sheets
Strong interpersonal, written and verbal communication skills required
Ability to multitask and work autonomously within established procedures and practices with limited supervision, set priorities, meet deadlines, work under pressure and adjust to change
Strong decision-making, organizational and problem-solving skills
Attention to detail
Must be physically present in the office as the needs of the business dictates
Preferred
1-3 years related experience; or equivalent combination of education and experience
Company
Cedar Management Group
Cedar Management Group offers a full range of affordable HOA management solutions to residential and commercial properties.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase